Donor Care Administrator

Grace Bacud

To apply please go to Careers | WGTS (wgts919.com)

WGTS 91.9 is a Federal Communications Commission licensed noncommercial radio station operated by Atlantic Gateway Communications, Inc., (AGC) which is a federally recognized 501(c)(3) nonprofit organization.

SUMMARY

The Donor Care Administrator role focuses on effective communication with donors and on maintaining an accurate database. They are the first point of contact for those reaching out to the department. They always represent the organization in a clear, caring, and encouraging way – spoken and written. They maintain a high degree of accuracy and all work is approached with a high-level customer service mindset.

PRIMARY RESPONSIBILITIES:

• Performs all data duties in accordance with established policies and procedures including but not limited to code structures and definitions, segmentations, queries, reports and statements.
• Conducts database and donation processing functions such as paper checks, credit and debit cards, bank donations, single or recurring gifts, and various forms of planned giving donations.
• Tracks all communication with donors in database software.
• Serves as first point of contact for donors via varied channels such as phone, email, hard copy letters, website chat, text message, and face to face.
• Listens to donors and prays with them (as requested) building relationships with them.
• Follows security procedures protecting donor personal protected information (PPI).
• Helps coordinate special donor projects.
• Represents the ministry in a clear, caring and encouraging way.
• Identifies issues and training opportunities for professional growth.
• Explores and recommends potential new processes, efficiencies and makes recommendations to the DCM.
• Assists department and Donor Care leadership with various administrative tasks as needed.
• Supports station activities on and off the premises.
• Contributes to the broader WGTS team effort to encourage our listeners to take one step closer to Christ.
• Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree preferred.
• 5 or more years of related work experience required.
• Demonstrated donor database administration (or CRM system) and proficiency, Blackbaud preferred.
• Demonstrated exceptional customer service skills.

Language Skills

• Superior command of English grammar and spelling.
• Excellent verbal and written communication.

Mathematical and Technology Skills

• Basic understanding of how to operate standard business equipment.
• Working knowledge and application of Microsoft 365, including Teams.

Other Skills and Abilities

• Excellent interpersonal and conflict resolution skills.
• A demonstrated ability to lead others with proven ability to influence at all levels.
• The ability to work on a team and independently.
• An impeccable attention to detail and reliability.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit, walk, stand, climb stairs, reach, bend, kneel; use hands to finger, handle, or feel; to lift and/or carry items of up to 20 pounds; and talk or hear.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.