Donor Systems Facilitator - Atrium Health Wake Forest Baptist

Jeri Griffin

JOB SUMMARY: The Donor Systems Facilitator will assist with maintaining the CRM systems and provide needed data output for Office of Philanthropy and Alumni Relations (OPAR) team members

EDUCATION AND EXPERIENCE: Bachelor’s degree and a minimum of three years professional experience working in CRM systems, or an equivalent combination of education and experience Knowledge of relational databases and fundraising software programs required including Blackbaud’s Raiser’s Edge NXT, LuminateOnline, NetCommunity and ImportOmatic Demonstrable expertise in running complex queries, exports, imports and reports

REPORTS TO: Director of Philanthropy Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintain constituent information and data files in databases that include Raiser’s Edge NXT and LuminateOnline

Work with end users to identify technical solutions to business problems or inefficiencies

Ability to develop queries, imports and exports and manipulate and analyze data for a variety of fundraising needs

Fulfillment of data requests including mail lists, email lists, updates to existing reports and creation of new reports

Create online donation and event registration forms using a variety of products including LuminateOnline, TeamRaiser, Online Express and NetCommunity; Make modifications to existing forms and tables; Integrate forms with merchant services vendor to ensure smooth donor experience and credit card processing

Work with multiple databases to upload and download large data files with accuracy and speed.

Monitor the performance and effectiveness of automated systems and recommend additions and/or modifications i.e OmaticSoftware and SKY API and to able to successfully execute them

Perform routine data audits and data hygiene

Ensure all data remains secure and processes follow PCI compliance and HIPAA/PHI standards

Serve as technical support contact for Blackbaud and other related external vendors; can entail serving as the intermediary between two vendors

Responsible for creating and implementing in person, onsite training program to onboard new staff members and support existing staff members

Establish and maintain effective working relationships and function as a resource for senior Philanthropy and Alumni Relations leadership, managers, support staff, physicians and other AHWFB departments

SKILLS AND QUALIFICATIONS: Experience with Blackbaud’s Raiser’s Edge NXT and associated products required Expertise in running complex queries, exports and imports Experience with reporting and data analytic tools i.e. RENXT Insights Designer, Crystal Reports and Power BI Must possess strong computer skills and be proficient in Microsoft Office products (Excel, Word, Outlook, etc.), Adobe Acrobat Pro and other database and report writing programs Must demonstrate outstanding attention to detail, independent thinking and problem-solving skills Effective communication (oral and written), interpersonal and customer service skills required to successfully conduct business with a diverse group of internal and external customers Ability to exercise excellent judgment, discretion and sensitivity in handling high-profile/confidential information Ability to multi-task day-to-day work challenges and competing priorities while meeting deadlines is required Enjoy working independently and as part of a team Willingness to learn Ability to work occasional early mornings, evenings and weekends

WORK ENVIRONMENT: Works in normal office environment without physical discomfort related to temperature, dust, noise, and the like. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position may require occasional travel to other Atrium Health Wake Forest Baptist sites. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OPEN TO A HYBRID WORK SCHEDULE

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