Fundraising Donor Clerk

Catherine Han

Job Description: Fundraising Donor Clerk
Department: Development
Reports to: Manager, Development Operations
Position Type: 4 months contract starting ASAP

GENERAL RESPONSIBILITIES
Daily Bread Food Bank relies on funding from the Private Sector in order to maintain and/or expand its education and support programs and services that serve the people in our community. Donations are essential to raise public awareness of the organization and the fight against hunger. As an integral part of the Fundraising and Development team, the Donor Clerk will be responsible for the accurate entry of data in a high-paced environment to update donor records, and will provide customer service for donors.

Key responsibilities:

▪ Sort incoming donations.
▪ Process donations in Raisers Edge (data and gift entry).
▪ Prepare printed receipts and acknowledgement letters for mailing.
▪ Donor relations, including handling donations on the phone and in person.
▪ Assist with routine data maintenance.
▪ Prepare mail merges (letters, labels, envelopes) for mass mailing.
▪ Maintain Health and Safety Guidelines and DBFB policies at all times.
▪ Provide additional support to the Donor Relation Team as required.

Skills/Qualifications:
▪ A commitment to DBFB’s mission.
▪ Able to work with sensitive, confidential material.
▪ Experience working for a non-profit organization in a fundraising environment an asset.
▪ Aptitude for learning new software programs; familiarity with donor databases an asset.
▪ Excellent attention to detail, high level of accuracy.
▪ Good oral communication skills (English).
▪ Front line customer service skills and the ability to maintain positive relationship with donors.
▪ Good to intermediate Microsoft Office suite skills. Ability to use Excel and Word merge functions an asset.
▪ Reliable, organized, responsible, and independent.
▪ Able to use basic office equipment including a photocopier, postage meter, adding machine.

Education/Experience (or equivalent)
• 1-2 years’ experience with donation data entry. Raisers Edge experience strongly preferred.
• 1-2 years’ experience in general office administration and customer services.
• Able to use basic office equipment including a photocopier, postage meter, adding machine.
WORKING CONDITIONS
• Works under tight deadlines.
• Works with confidential issues and data.
• Sits for extended periods.
• Involves significant computer & telephone use, often at the same time.
• Requires a high degree of concentration to ensure accuracy.

If you are interested in the position, please contact Daily Bread Food Bank at catherine@dailybread.ca