Donor Database Coordinator

Jennifer Otis

Donor Database Coordinator

Job Description

Organization

The Nashville Public Library Foundation (NPLF) is a nonprofit organization which raises money through private donations to support and enhance the programs and facilities of the Nashville Public Library. Founded in 1997, NPLF has raised more than $64 million to advance the impact and reach of NPL programs and initiatives. For more information, please visit www.nplf.org.

NPLF is committed to attracting and retaining a diverse staff. We will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

Position Overview

The Nashville Public Library Foundation is seeking a goal oriented, highly self-motivated, and resourceful individual to serve in an information and database administrator role as our full-time Donor Database Coordinator. This is an excellent opportunity to work within a dynamic team of Advancement professionals and the wider Library system as you promote the Foundation’s mission and maximize its fundraising potential.

Responsibilities

• Manage the Raiser’s Edge database that serves as the foundation for all organizational outreach and includes 30,000+ donors, volunteers, partners, and funders.
• Create data structures to support the foundation’s evolving needs
• Create event the forms and assist with the event module
• Manage data needs, creating user rights, funds, tables, and configuration for the data system.
• Conduct regular audits of data to ensure accuracy, producing accurate data lists
• Support the CRM needs of Fundraising, Marketing/PR, and finance, acting as the primary liaison to all database users
• Enter and process donations, gift acknowledgments – analyzing and maintaining mail merges, acknowledgments, pledge reminders and invoices within a specified timeframe
• Support the maintenance of individual, corporate, foundation, and prospect records in the donor database
• Create queries, email marketing lists as requested by team members, providing users with best practices and feedback on relationship management and tracking fundraising events
• Provide regular reports and lists, supporting annual solicitations, corporate fundraising, and grant writing
• Conduct prospect research and prepare profiles for staff
• Strategically collaborate with the NPLF team to assess and improve functionality and features in the CRM and email marketing software systems, adjusting and changes when indicated
• Stay abreast of software/industry trends and best practices
• Analyze data for trends and ensuring database entry and reporting supports fundraising strategies and goals
• Develop and maintain coding system for donor/constituent information in database, including segmenting groups for prospecting, solicitation, and stewardship
• Develop and deliver targeted training to current and new users, as needed, and maintain training materials
• Act as primary liaison to CRM vendor, addressing software glitches and troubleshooting on behalf of staff
• Maintain knowledge of new developments and features of the CRM system
• Maintain integration with other systems as neededQualifications & Skills
• Bachelor’s degree in a related field
• Experience with CRM software, Raiser’s Edge preferred.
• Strong verbal and written communication skills
• Proven record of experience utilizing analytical and problem-solving skills. The ability to take data, transform it into useful reports, and disseminate it to the right staff is critical
• Ability to manage confidential information, multiple priorities and competing deadlines while maintaining attention to detail

Benefits:

• Medical, dental, and vision insurance
• Hybrid work schedule
• 401(k) program with employer match
• Flexible paid time off
• Opportunities to connect to build community and belonging
• Mental health support benefits

Compensation:

$55,000-$60,000

Please email your cover letter and resume to jobs@nplf.org.  Applications are accepted until May 15th , 2023.