Member Data & Relations Specialist

KUNM Development Director

KUNM Member Data & Relations Specialist

About KUNM

KUNM 89.9 FM is the public radio station at the University of New Mexico, established in 1966. KUNM’s broadcast reaches over a million residents through the Central and Northern corridor of New Mexico, making KUNM a fixture in communities throughout the state. KUNM has built an impressive reputation for serving New Mexico communities by providing educational content, reliable journalism, and entertaining music shows to community members. This is all made possible by listener contributions and is why we need to hire you!

Job Detail

We are looking for an innovative person to join KUNM’s Development Department to help raise and manage the community funding that keeps our important service operating at its best. We need someone who is great with people (our donors), excellent with details (our data), and who has experience working with relational databases (our systems).

Member Data & Relations Specialist maintains the donor database, prepares reports and provides analytical assistance in interpretation of fundraising results. Works closely with management and vendors to execute marketing plans. Implements procedural changes based on analysis and observation. May provide technical guidance, training and support in the daily operations of the department for work-study students.

You will work directly with KUNM donors and manage the Raiser’s Edge/NXT and Luminate relational database systems used within the KUNM Development Department. Our successful candidate will ensure that member data is accurately entered, donations are processed, and reports are retrievable.

Day in the Life (Expectations)

You will work with Raiser’s Edge/NXT and Luminate online database to track and acknowledge online donations. You will need to have the skills to provide excellent customer service to about 8,000 active donors. There is some flexibility in designing your daily, weekly, monthly, and annual workflow. Donations to KUNM are consistent, so you will always have something to do. Stewardship of our donors is the priority as well as accurately processing donor contributions.

Direct work with donors involves phone calls, emails, and other forms of correspondence. Donation management incorporates processing a variety of donor contributions by mail, web, and those generated by phone during our semi-annual, weeklong, on-air fundraising campaigns. Donation processing includes vehicle donations, checks, credit card and online donations given to KUNM. The Member Data Specialist will also create banking deposits and assist with generating and reconciling monthly financial transactions documents for the annual audit and ensure complete accountability to our donors.

· Answer emails and donor inquiries.

· Return donor phone calls.

· Pick up and distribute mail.

· Process daily contributions

· Data entry – Manage entry of donations into Raiser’s Edge.

· Generate queries in Blackbaud’s Raiser’s Edge database.

· Create mail merge for acknowledgement letters.

Benefits and Perks

KUNM staff members are UNM employees, therefore eligible for all the benefits that come along with working at the University.

· Tuition Remission

· Dependent Education Benefits

· Health Care Insurance

· Pension

· Holidays

· Sick and Annual Leave

Best Consideration Date for this posting is June 2, 2023.