Donor Services Coordinator -- Support Our Aging Religious in Silver Spring, MD

Elizabeth GoralMakowski

The Donor Services Coordinator is the main contact with donors, handles donor requests and facilitates donation processing and acknowledgment of donations. The Donor Services Coordinator serves as the office administrator and is the main contact with vendors for office supplies, technology support and building maintenance.

Reports to: Director of Development

Primary Responsibilities:

• Answers phone calls and interacts with donors to provide information or answer specific donor concerns; resolves issues to ensure donor satisfaction.
• Imports donation file and new donors information into Raiser’s Edge weekly.
• Produces and sends gift acknowledgments on a weekly basis.
• Captures and processes credit card donations and payments via PayPal, ACH, direct deposit, donor advised fund gifts, IRA donations and matching gifts.
• Processes donations received in the office including event donations and bequests
• Manages monthly donor program.
• Ensures the cleanliness, accuracy, and overall quality of data in Raiser’s Edge.
• Works with bookkeeper to reconcile online and recurring charges.
• Serves as office administrator and main contact with outside vendors.

Qualifications:

• Bachelor’s Degree preferred
• Proficient in The Raiser’s Edge
• 5+ years of experience in fundraising or customer-service related field
• Exceptional customer service and telephone skills
• Strong computer skills including Microsoft 365
• Knowledge of men and women religious and Catholic issues

Full-time position, not remote

Salary between $60,000-$65,000

Please email resume or questions to: ELizabeth Goral-Makowski, Director of Development emakowski@soar-usa.org