Donor Database Coordinator, Raiser's Edge Silver Spring, MD

Elizabeth GoralMakowski

Do you love working with data? Support Our Aging Religious (SOAR!) is seeking a highly skilled Database Coordinator with experience in Blackbaud The Raiser's Edge and RENXT. The Donor Database Coordinator is responsible for the accuracy and overall quality of the donor database. This position is the main contact with donors, handles donor requests and facilitates donation processing and acknowledgment of donations and imports donation files weekly.

Primary Responsibilities:

1. Ensures the cleanliness, accuracy, and overall quality of data in Raiser’s Edge.

2. Imports donation file and new donor information into Raiser’s Edge weekly.

3. Answers phone calls and interacts with donors to provide information or answer specific donor concerns; resolves issues to ensure donor satisfaction.

4. Produces and sends gift acknowledgments on a weekly basis.

5. Captures and processes credit card donations and payments via PayPal, ACH, direct deposit, donor advised fund gifts, IRA donations and matching gifts.

6. Processes donations received in the office including event donations and bequests

7. Manages monthly donor program.

8. Works with bookkeeper to reconcile online and recurring charges.

Qualifications:

Bachelor’s Degree preferred
Proficient in The Raiser’s Edge
5+ years of experience in database management
Exceptional customer service and telephone skills
Strong computer skills including Microsoft 365
Knowledge of men and women religious and Catholic issues

This full-time position is not remote.

Salary: $60,000 -$65,000 per year

We offer professional development opportunities and a supportive work environment. The office is accesible to the Metro. Apply today to join our dedicated team!

To appply, send your resume to: Elizabeth Goral-Makowski, Director of Development emakowski@soar-usa.org