SPOLETO FESTIVAL USA - CRM Systems Manager

Dexter Foxworth

We are seeking a talented CRM Systems Manager to manage all aspects of our Customer Relationship Management (CRM) ecosystem, including reporting tools, third-party integrations, and the strategic roadmap. This pivotal role will manage Tessitura, our comprehensive CRM platform that supports every aspect of our organization—from ticketing and admissions to fundraising, memberships, marketing, and business insights. As a central liaison for both external vendors and internal teams, the role will be indispensable in enhancing the platform's performance and driving our CRM evolution to significantly enhance platform capabilities and stakeholder experiences.

Core Functions:

• Deliver consistently high service by assessing and improving stakeholder experiences, identifying and implementing enhancements to operational efficiency.
• Maintain up-to-date knowledge on Tessitura's capabilities and functionalities, ensuring information is effectively shared with relevant parties.
• Lead the creation and management of the organization’s Tessitura User Group, fostering a collaborative, cross-departmental environment focused on system priorities and data governance oversight.
• Independently manage project schedules, meet all project deadlines, provide regular updates, and collaborate across departments to fulfill requests and complete assigned projects.
• Apply innovative solutions to leverage Tessitura's capabilities and enhance the organization’s engagement with the platform.

This role demands a dynamic individual who thrives in collaborative settings, partnering effectively with both internal teams and external vendors. Initially focused on hands-on data management tasks, the CRM Systems Manager will progressively take on a broader strategic focus, equipping the team for independent operation within our CRM ecosystem. We are looking for a candidate with a profound understanding of how technology can transform operations and a strong commitment to enhancing the arts sector. The ideal candidate will bring deep knowledge of Tessitura and a dedication to fostering significant connections across our team and with our stakeholders, ensuring that our CRM tools are fully utilized to enhance our organization's capacity and reach.

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