Donor Services Manager

Denise Griffiths · June 2024

POSITION: Donor Services Manager

REPORTS TO: Chief Development Officer

CLASSIFICATION: Full Time, Exempt

START DATE: July 1, 2024

SALARY: $72,000 to $80,000 per year

WHY JOIN OLIVE CREST:

Olive Crest has been transforming the lives of children and families in crisis through the healing power of God, family, and community for more than fifty years. Olive Crest offers a great opportunity to use your God-given talents to serve the most vulnerable. This behind-the-scenes leadership role will lead our Donor Services team and oversee the maintenance of our Raiser’s Edge Database.

POSITION DUTIES AND RESPONSIBILITES:

Manage and oversee a Donor Services Team.
Manage and oversee the maintenance and improvements of the Raiser’s Edge database system.
Implement Raiser’s Edge training and re-training for all users.
Create Special Raiser’s Edge Reports as needed, including Event Reconciliation Management.
Collaborate with the Director of Marketing to manage data required for outgoing newsletter mailings, direct mail and email campaigns and appeal tracking and reporting.
Manage the approval process of all daily batch deposits prior to posting, month end reconciliation & reports.
Oversee the implementation of the customer relationship management (CRM) features of the database, includes improving the CRM capabilities based upon the fund-raising end user’s needs.
Manage list maintenance program to maintain data integrity.
Routinely review and refine current gift processing and data entry processes and prospects and donors CRM tracking to maximize the efficiency of our systems.
Manage a dashboard for the donor services department workflow including key performance indicators (KPI).
Manage the core process of the department and document and update the standard operating procedures (SOP) focused on clarity, consistency, and efficiency.
Recommend enhancements with a commitment to continuous improvement and total quality management (TQM).
Conduct RFP process as necessary for new database and/or other products or services for Donor Services.
As needed, travel or virtual training and support for regional users.
As needed, attend fundraising events when donor services support is needed.

REQUIREMENTS QUALIFICATIONS:

Minimum of 3 years progressive Donor Services/donor database management experience
Proficiency in Microsoft Word, Microsoft Excel & Microsoft Outlook software applications
Project management experience
Report generator type of software application experience.
Multi-tasking capable and deadline oriented
Excellent problem-solving skills
Able to communicate effectively with internal and external users and donors.
Employee must have a philosophy of support for at-risk children and families in line with the mission, vision, values, and statement of faith of Olive Crest.
Must be able to lift and/or move up to 15 pounds.
Must be able to bend, kneel, stoop and reach.
Must receive and maintain a criminal record clearance.
Embrace a management philosophy that respects the intrinsic value of people and seeks to maximize their potential in the workplace.

SOME OF THE PERKS:

Health Benefits include:

2 Cigna Medical HMO's and 2 PPO's to choose from
A Dental HMO and PPO through Cigna to choose from
A vision plan through Cigna

Time Off Benefits include:

Up to 48 hours of sick time per year that caps at 120 hours
Flexible use of sick hours for personal time
Up to 1 week of vacation time for the first year, 2 for the second and an increased schedule every 5 years there after
Up to 40 hours per year for Jury Duty or Trial Witness
Up to 48 hours per year for Bereavement with death in immediate family

Other available benefits for FT employees: