On 15 March 2018 Blackbaud will be disabling TLS 1.0 across it's solutions in alignment with industry best practices set forth by the PCI Standards Council. We have
previously blogged about how you will need to
take action to prevent disruption in your Blackbaud solutions. You can find that information
here.
TLS disablement will also impact your donors - and we want to help you communicate these changes with them. We've put together a
best practices tip sheet to help you educate your donors about the TLS disablement. Here are some highlights:
Best practices for communicating TLS disablement with donors prior to March 15:
- Keep messaging consistent and avoid unnecessary jargon
- Leverage available communication channels
- Be prepared to answer questions from donors
On or after March 15:
- Ensure you have a communication plan in place for after the TLS disablement
- Continue to leverage multi-channel approach in communicating with donors
You can find more details and sample communications in our
complete best practices tip sheet.
Looking for help with your specific transaction pages? Here are knowledgebase articles, by solution, on how to alert visitors/donors their browser is incompatible with TLS 1.1 and 1.2:
As you develop your TLS plan, your organization can get more information about TLS and the Blackbaud solutions that support TLS 1.1
here. You can also contact your Blackbaud sales representative for help selecting the best path for your organization or email
customersupportassistants@blackbaud.com.
