Finding Resources Faster: A Few Changes to Our Training & Support Navigation

Christine Newman

Read about a few minor changes to the navigation on blackbaud.com.

You’ve shared helpful feedback with us on how to make it easier to find training and support resources on Blackbaud.com, so we want to update you on a few minor changes to our website’s navigation effective June 17, 2025. All that’s changing is the location and names of certain links—the support and resources you depend on are still the same.

Homepage Navigation Updates

When visiting Blackbaud.com, you’ll see a new utility navigation in the upper right-hand side that has been thoughtfully reorganized to include the links you use the most including training and support resources and the Blackbaud ID login.

We’ve also simplified the options under this “Training & Support” drop-down menu based on feedback about what you found most helpful. Here, you’ll find links to our Knowledgebase, Community, Blackbaud University login, Support login, Submit Your Ideas and Product Help (previously known as “How to Documentation").

“Chat with Support” has been removed from the “Training & Support” drop-down menu because user testing showed us you prefer to access this resource in other places. You can continue to access our chat functionality when logged into the Support portal.

Moving Forward

Thank you for being an integral part of our community and for providing insights that help us improve. We encourage you to navigate through our “Training & Support” drop-down menu to familiarize yourself with these changes.