Senior CRM Engineer - BBCRM - ACLU

Paul Gauthier · December 5

Posting an opportunity for BBCRM engineering development here.

The ACLU seeks applicants for the full-time position of Senior Software Engineer in the Technology of the ACLU’s National office in the Product and Engineering division, at the ACLU’s National office in New York, NY.

The ACLU Technology Department is a broad umbrella covering both the ACLU’s Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency. The ideal candidate has significant hands-on experience in enterprise CRM software development, cloud environments, and automation, and is eager to deepen their skills in engagement system customizations and contribute to the success of our mission-driven organization.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO

Reporting to the Director of Engineering, Digital Engagement the Senior Software Engineer (CRM) will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact. This role will play a key role in shaping how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities.

YOUR DAY TO DAY

The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM).
Translate fundraising and organizational needs into technical solutions, working with crossfunctional teams to refine complex requirements and propose scalable, long-term solutions
Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration
Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability
Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews.
Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem
Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling
Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information
Engage in special projects and other duties as assigned

FUTURE ACLU'ERS WILL

Be committed to advancing the mission of the ACLU
Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

Extensive professional experience developing software for full-stack enterprise systems in a production environment, with demonstrated ownership of system design and technical direction
Experience customizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems
Experience deploying and managing applications and services in a cloud environment (e.g. Amazon Web Services, Azure)
Proficiency with .Net web app stack (Framework 4.x), C#, JavaScript frameworks, CSS, and MS SQL Server (writing performant queries, functions, stored procedures)
Knowledge of Blackbaud’s Software Development Kit (SDK) or prior experience developing with Blackbaud products is preferred
CI/CD experience
Strong system design skills and extensive knowledge of software engineering best practices
Excellent communication and collaboration skills, with a track record of partnering with cross-functional teams to translate organizational needs into technical solutions
Experience in one or more of the following areas preferred: Nonprofit or campaign advocacy, fundraising, volunteer management

COMPENSATION

The ACLU is committed to equity, transparency, and clarity in pay. Consistent with our compensation philosophy, there is a set salary for each role based on geographic work location. The annual salary for this position is $161,123 (Level E), reflecting the salary of a position based in New York, NY. Salaries are subject to a regional pay adjustment if authorization is granted to work outside of the location listed in this posting.

https://www.aclu.org/careers/apply/?job=8201005002&type=national