CRM Specialist- Systems

Sheila Rucker

CRM Specialist - Systems

Position: CRM Specialist - Systems

Position location: Irving, Texas (TX)

Council website:  Job Position | Scouting America

Position Overview

Scouting America is seeking a strategic and results-driven CRM professional to lead the execution of our organization’s CRM strategy. This role is responsible for designing, implementing, optimizing, and supporting CRM systems to ensure alignment across all users. The ideal candidate will drive user adoption, enhance data integrity, and improve system usability—ultimately strengthening our ability to track the full customer journey and increase enterprise-wide fundraising effectiveness.

Additional Details:
Experience with Blackbaud CRM is a plus. This position reports to the Director of Development Services.

This role is based at the National Service Center in Irving, TX. Due to the collaborative nature of the work, this position requires regular onsite presence and is not eligible for full-time remote work.

Responsibilities

• Supports the comprehensive CRM strategy for the organization by collaborating & influencing stakeholders that will focus on consistent, proficient CRM use, data management, and increased fundraising efficiency.
• Assists stakeholders by identifying support and training opportunities and producing resources such as reports, work aids, instructional webinars, on-demand videos, and onboarding resources.
• Supports consistent usage of CRM system and adherence to member, fundraising, and data processes through system optimization and enhancements and user training.
• Increases user self-service tools and resources to streamline, access tracking, and analysis of fundraising activity, and identification of prospective donors.
• Supports CRM data governance, including data standards, audits, structures, and reporting. Works collaboratively to understand business and customer needs and advise on industry best practices and standards.
• Performs other job-related duties as assigned.

Competencies

• Knowledge of:  Best practices for prioritizing, creating, and implementing end-user training resources; Business Requirements Gathering, Microsoft Office 365 Suite; fundraising principals & practices; fundraising CRM systems (Blackbaud CRM preferred); data governance and integrity standards.
• Skill in: Maintaining a customer-focused approach while navigating complex scenarios; collaborating with technical and non-technical stakeholders; project planning and time management; developing training and support resources; fostering an environment of continual improvement and achievement; managing work; collaborating; maintaining customer focus; managing projects; and conducting training for staff.
• Ability to:  Design, implement, and support a CRM strategy requires a deep understanding of how CRMs work and how they can be used to achieve business goals; collect, analyze, and interpret data is essential for identifying opportunities for improvement and making data-driven decisions; communicate effectively with stakeholders at all levels and collaborate with teams to achieve common goals.
  • Plan, organize, and execute projects on time and within budget.
  • Identify and solve problems creatively while maintaining high customer service levels.
  • Strong communication skills across different audiences.
  • Attention to detail is essential for ensuring accuracy and consistency.

Education

• Bachelor’s Degree in business administration or a related field from an accredited college or university.

Qualifications

• Minimum of 5 years of experience working with any CRM (e.g. Blackbaud CRM, Raiser’s Edge, DonorPerfect, Salesforce).
• Minimum 3 years of experience as a CRM Administrator
• Must pass a criminal history background check.

Preference

Experience working with Blackbaud CRM; experience with a federated non-profit structure.

Benefits

Scouting America is an equal-opportunity employer. Benefits include major medical, prescription coverage, dental, vision, life insurance, short and long-term disability, accidental death, and a Match Savings plan. We also offer a generous PTO policy and Scouting America holiday observances.

Since 1910, Scouting America has encouraged personal growth by teaching youth how to set goals and achieve them with determination. Scouting America promotes a culture where youth, volunteers, and employees feel a sense of belonging-where every person feels respected and valued. We welcome families of all backgrounds to help prepare young people to serve as successful members and leaders of our nation’s diverse communities. Join us and help us mold the future leaders of America!