Hiring: Systems and Data Manager in beautiful & sunny Tampa, FL

Amber Carpenter

Seeking a Systems and Data Manager in beautiful & sunny Tampa, FL. The Tampa YMCA is a top-rated charitable organization supporting youth development, healthy living and social responsibility. Base pay $62K. This position is Full Time Exempt and is responsible for the perfomance, integrity and security of the Tampa YMCA's donor database.

Location: 110 East Oak Avenue, Tampa, FL

Contact: Jody Thorson - jody.thorson@tampaymca.org

Description: Under the direction of the SVP of Mission Advancement and in collaboration with the CFO, the Systems Manager is responsible for the performance, integrity, and security of the Tampa YMCA’s donor database. The Systems Manager is an essential development department team member utilizing Raiser’s Edge capabilities and accompanying donor data to enhance the fundraising success and donor relationship abilities of the Tampa Y.

ESSENTIAL FUNCTIONS & RESPONSIBLITIES:

Data Quality & Systems Improvement Leadership

· Support strategic efforts to assess, improve, and maintain the quality, accuracy, and consistency of donor data across all platforms, with a focus on long-term data integrity and process optimization.

· Develop and implement data governance best practices, including standardized data entry protocols, regular audits, and proactive issue resolution strategies.

· Serve as the point person for identifying systemic data entry/reporting inefficiencies and recommending technology or process-based solutions to streamline daily operations.

Project Management & Cross Department Collaboration

· Manage department-wide data improvement initiatives, ensuring alignment between Development, Accounting, and Operations teams.

· Proactively coordinate with Center Executives and program teams to capture emerging data needs and deliver scalable data solutions.

· Act as the department’s data subject matter expert and liaison with IT, ensuring the appropriate implementation and integration of tools that support Development efforts.

Operational Support & Request Management

· Develop and manage a ticketing or intake process for ongoing data and reporting requests from operations, ensuring timely, prioritized, and accurate responses.

· Create a framework for recurring operational reports and dashboards to reduce ad hoc requests and improve transparency.

Development Team Operations:

· Manage raiser’s Edge system/donor database, including maintenance, global changes, gift entry, reporting, queries.

· Build the process and practices for large data integrity clean up and data cleanup projects.

· Oversee the development of the policy/procedures manual as well as a training manual to guide and educate various Raiser’s Edge users to improve the flow of information, processing and overall database efficiency.

· Process all donations accurately and in a timely manner. Enter data in Raiser’s Edge and update excel spreadsheets, prepare funds for deposit and transmit them to all other programs to ensure accurate donor records. Collaborate with Accounting department personnel to reconcile accounts and create timely development reports.

· Generate billings, tax letters, capital pledge payments, etc. Ensure they are accurately produced and mailed in a timely and efficient manner.

· Provide organization, production, and maintenance of annual campaign materials and data, coordination of all special event committees and volunteers.

· Directly, and in collaboration with the Center Executives, ensure pledge payments are collected and processed in a timely manner. Follow up on pledges and pledge payments with donors directly as needed.

· Train and guide all Executive Directors to take full advantage and best utilize of Raiser’s Edge software.

· Generate timely gift acknowledgement letters for the signature of Association Officers.

· Serve as liaison to vendors and the IT department to assist with software updates and troubleshooting issues.

· Support the Annual Giving Executive with coordinating and managing association fundraising and stewardship events.

· As a member of the development team, provide support for the Community Impact Dinner, special events and other development events/needs as assigned.

· Engage staff and support other stakeholders in telling relevant stories that advance the mission of the Y.

Reporting:

· Proficient use of Raiser’s Edge’s standard reports and gathering important association data and compile it into custom reports department and center managers can use.

· Develop and deliver clear and accurate reporting and tracking vehicles, as well as instructions for reports, dashboards and data extracts.

· Identify business trends utilizing real data, compile analysis reports and follow-up on results.

· Efficiently produce queries and reports, with accuracy, including those used to generate donor communications, mailing lists, acknowledgements and invoices.

· Develop, run, and review routine donor and gift reporting audits to ensure accurate gift entry and acknowledgment.

Requirements:

· Associate's degree, or equivalent experience is preferred.

· Fluency in Raiser's Edge. A minimum of 2 years of database related experience; preferably in a non-profit environment.

· Technical knowledge and experience with Crystal Report or other report writing software preferred.

· Experience in improving data accuracy including standardizing data codes designating campaigns, funds and appeals.

· Ability to quickly determine and report data through the development database.

· Exceptional attention to detail. Pride in accuracy and quality of work.

· Excellent communication and organizational skills.

· Ability to manage multiple projects and exercise independent action.

· Proficient in using email, internet, and other PC-based applications (e.g. Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.

Certifications/Training Required:

· Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.

· Maintain other required certifications as stated in the training matrix.

https://tampaymca.org/careers