Database & Prospect Research Manager

Jenna Jones

Position:

Database & Prospect Research Manager

(Full Time, In-Person Dayton, Ohio)

Position Focus:

The Database & Prospect Research Manager oversees the organization’s data strategy, ensuring the CRM and integrated tech stack are optimized for peak performance and financial integrity. You will lead a specialized team to translate complex donor data into actionable business intelligence while managing critical vendor relationships and cross-departmental financial reconciliations. This role is pivotal in driving fundraising success through rigorous data governance, advanced analytics, and streamlined gift processing operations. 

Position Details: There aren’t many places like Pink Ribbon Good (PRG). Here you’ll put more good into the world and get paid for it! Our team has the exciting energy of a start-up doing big things, we’ve grown over 400% in the last five years, along with a true sense of community that stems from hopping in the trenches with one another so that we can walk alongside our clients on their cancer journeys. Being a PRGer isn’t for everyone. Being surrounded by cancer every day changes you. But we’d argue for the better. At PRG we are constantly reminded of just how precious every day is so we love big, appreciate the little things and show up for one another.

Responsibilities included, but are not limited to:

Systems & Vendor Management

• Optimize CRM Performance: Oversee the administration and maintenance of CRM systems, ensuring peak performance and data integrity.
• Manage Tech Stack Integrations: Lead the integration of third-party tools, including email marketing (Feather), Omatic, event platforms (OneCause), and wealth screening (NXT).
• Direct Vendor Lifecycles: Manage vendor relationships, from competitive bidding and contract negotiation to ensuring scalable pricing and high service standards.
• Develop Infrastructure Standards: Establish and enforce database policies, procedures, and best practices to ensure long-term system health.
• Oversee additional CRM’s as needed. 

Data Strategy & Business Intelligence

• Deliver Actionable Insights: Translate complex donor data into fundraising strategies by conducting attrition audits and managing LYBUNT/SYBUNT pipelines.
• Build Advanced Analytics: Design complex dashboards using RE:NXT Insight Designer and PowerBI to track KPIs, campaign progress, and gift officer performance.
• Define Core Metrics: Partner with leadership to establish and analyze KPIs for data health and team productivity, demonstrating the department's impact on mission success.
• Lead Portfolio Strategy: Provide data-driven recommendations to the development team to prioritize high-value constituents within their portfolios.

Financial Operations & Compliance

• Streamline Gift Processing: Oversee the timely recording of monetary gifts, pledges, and in-kind contributions while automating tax-acknowledgment workflows.
• Ensure Financial Alignment: Partner with the Finance Department to reconcile gift data between RE:NXT and Sage Accounting Software.
• Uphold Data Privacy: Maintain strict confidentiality and compliance with donor privacy best practices and internal data policies.
• Manage Fulfillment: Oversee the generation of donor receipts, acknowledgement letters, and targeted queries for stewardship and mailings.

Leadership & Project Management

• Supervise & Mentor Staff: Lead a team of two (Data Administrator and Data Specialist), fostering a culture of professional growth, efficiency, and proactive problem-solving.
• Drive Technical Literacy: Train non-technical staff on database usage, reporting tools, and standardized data entry protocols.
• Execute Project Roadmaps: Develop comprehensive project timelines, technical documentation, and implementation plans for all system upgrades.
• Bachelor’s degree in Information Systems, Computer Science, Data Management, Business Administration or related field.
• 3 years of experience managing databases or CRM systems, preferably in a nonprofit environment.
• Experience with nonprofit CRM platforms such as OneCause, Omatic, Blackbaud Raiser’s Edge, Gnosis or similar systems.
• Expert-level knowledge of Raiser’s Edge NXT (including the web view and database view).
• Proficiency in SQL or Microsoft Excel (Power Query/Macros) for advanced data manipulation. 
• Understanding of nonprofit accounting and IRS gift-reporting regulations.
• Strong communication skills to translate complex data information to other areas of the business from finance to development.
• Strong knowledge of database architecture, reporting tools and data governance practices.
• Proficiency in SQL, data imports/exports, integrations and reporting tools.
• Strong organizational, communication and problem-solving skills
• Experience supervising staff or managing cross-functional projects.