Position: Development Operations Associate
Department: Development Operations
Reports To: Deputy, Development Operations
Location: 100% Remote
We are seeking a detail-oriented and highly organized Development Operations Associate to support the accuracy, integrity, and efficiency of our fundraising operations. The primary responsibilities for this role are gift processing, donor acknowledgements, constituent database management, address maintenance, data audits, reporting support, and other projects that contribute to a best-in-class donor experience.
The ideal candidate has experience with high-volume gift processing, working with donor databases, particularly Blackbaud Raiser's Edge NXT, and is passionate about maintaining high-quality data while supporting fundraising and donor stewardship efforts.
Key Responsibilities
Gift Processing & Donor Support
- Process charitable gifts received through multiple channels, including checks, online giving platforms, third-party fundraising sites, and other revenue sources.
- Generate donor receipts and acknowledgements accurately and in a timely manner.
- Maintain and update acknowledgement templates as needed.
- Assist with the tracking and processing of stock gifts.
- Communicate professionally with donors regarding gift and tribute-related questions, including resolving processing issues when necessary.
Constituent Data Management
- Create and maintain constituent records using information from multiple sources.
- Research and update donor records to ensure data accuracy and completeness.
- Perform National Change of Address (NCOA) and other address maintenance updates.
- Support the integration and reconciliation of third-party donation platform data into Raiser's Edge, including use of ImportOmatic.
Data Quality & Reporting
- Conduct data audits and quality assurance reviews.
- Assist with database clean-up initiatives and special projects.
- Support data requests, exports, lists, reports, and queries.
- Help ensure the integrity and confidentiality of donor and gift information.
Administrative Support
- Provide coverage for the Development Operations inbox.
- Support tribute card processes as needed.
- Collaborate closely with Development and cross-functional teams.
- Perform other duties as assigned to support organizational goals.
Qualifications
Required
- 3 to 4 years of experience in gift processing and constituent data entry.
- Experience using Blackbaud Raiser's Edge, with proficiency in Raiser's EdgeNXT.
- Associate degree in business, accounting, nonprofit management, or a related field, or an equivalent combination of education and experience.
- Strong proficiency with Microsoft Office 365 applications.
- Excellent organizational skills and exceptional attention to detail.
- Strong analytical, problem-solving, and quality assurance abilities.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple priorities.
- Commitment to maintaining confidentiality and high ethical standards.
Preferred
- Experience supporting nonprofit fundraising operations.
- Familiarity with military-affiliated nonprofit organizations and/or military lifestyles.
- Experience with data imports, exports, and donor database maintenance projects.
Physical Requirements
- Ability to remain seated for extended periods while working at a computer.
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
Salary: $64,000 to $66,000 annuallyClassification: Salary, exempt unless state law requires hourly, non-exempt status.
To apply, please send a cover letter and resume to: rose.dixon@thefund.org
Learn more about Semper Fi & America’s Fund here:
https://thefund.org/
