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Bank Feeds Just Got More Reliable

Justin Ward

Keeping your books current shouldn't mean fighting with your bank connection. That's why it's worth knowing how Financial Edge NXT actually talks to your bank, and why some feeds run smoother than others.

Financial Edge NXT connects to your bank through Yodlee, using one of two methods. Open Banking connections plug directly into your bank's official developer API — the same secure channel banks build for fintech partners. Screen-scraping connections work the old-fashioned way, logging in and reading your bank's website like a person would.

Both get the job done, but Open Banking is the smoother ride: fewer broken links, fewer surprise re-authentication prompts, and richer transaction detail flowing straight into your feeds.

Find your bank in seconds

Blackbaud keeps a full, searchable directory of supported institutions and it's built to save you time. You can filter by country, by account type (bank or credit card), or just search for your institution by name. Each entry shows you:

Which account types are supported
Whether it's an Open Banking or screen-scraping connection
A direct link to your bank's login page and website

No more guessing why your feed behaves a certain way. Now, a quick search tells you exactly what kind of connection you're working with.

Don't see your bank?

You can still connect it via screen-scraping today, and you can request it be added as an Open Banking connection through Blackbaud's New Site Request form.

Bottom line: better bank connections mean less manual cleanup and more time trusting your numbers. Search the directory, check your connection type, and see where you stand.

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Comments

Kent Kilburn

what if a bank appears in the searchable directory, but does not appear within FENXT? Coast Capital Savings CU for example, FENXT only shows "Coast Capital Savings-Desjardins (Canada)" which isn't the same bank. Two Coast Capital Savings come up in the searchable directory, but only one in FENXT and it's not the same weblink as the two in the directory.

I've submitted a request using the form to add Coast Capital Savings CU about a month ago (and I think I've submitted it a year or two ago).

Kerry Andrasick

Our Bank of America/Yodlee credit card feeds have been broken for over 8 weeks now, with no resolution in sight from the Blackbaud engineering team. So hopefully this is new or improved functionality that Blackbaud can use to fix our feed issue (and those of others, as we are not the only clients encountering this issue).

Debra Beckers

I also have been having bank import feed issues for 9 weeks now. This would be my third issue with the bank feeds. Earlier this year it took 2 months to resolve. Last year it took me 11 months to get the feed issue resolved. When the bank import feed is working it saves me time. It automatically matches the items that cleared on the bank account with the items we have recorded. It is wonderful when it works, but when it breaks it makes it difficult to meet month end closing deadlines without having to reconcile the bank account outside the feed.

Kerry Andrasick

Losing the bank/credit card feeds for weeks/months seems to be a common thread we found while trying to troubleshoot with Blackbaud. This article was just posted on my Financial Edge home page today, and makes it sound like there is new, more reliable functionality so we are all hoping that means that Blackbaud and Yodlee have come up with a new reliable solution that is being rolled out and that will resolve our feed issues. We're awaiting news from our customer support team. Good luck with your bank feed issues, hope they are resolved soon!

Stephanie O'Briant

We've been using the bank feature for about a year now. It has never worked well. It often takes 2 days and multiple attempts to make it work. I would love to have the Open Banking feature sooner rather than later.

Jacinta Kavanaugh

Our feeds were down when they supposedly "fixed" this. Then when the feeds came back up we had all duplicate charges that we needed to deal with.