Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
With the Database View retirement on the horizon, I know a lot of reporting teams are stressed about what happens when the old access goes away. Having worked in this sector for several decades, we have seen a few platform transitions, and the shift away from Database View actually forces a necessary architectural upgrade.…
Please see the details in the top idea link below. Just learned that batch defaults when creating a batch of pledges are not available and not yet on the plan of work. This is key when entering phonathon, payroll pledges, etc. https://renxt.ideas.aha.io/ideas/RENXT-I-10555 Other ideas found on same issue.…
A question I have not yet found an answer to, and that I do not see specifically listed on the agenda for the inside track session on September 8, is will we be able to include gifts that are not actually linked to a recurring gift in NXT recurring gift batches? There are those who do not want to make gifts into actual…
🎤 I'm lucky enough to be doing a bbcon panel this year with @Topher Lovell (moderating), @Robin Kuehn, and @Elizabeth Johnson, called "The Human Side of Technology: Driving Adoption Through Culture Change." Rolling out new technology is usually the easy part. Getting staff to actually use it, and feel confident doing so,…
We recently became aware of what appears to be an issue related to the new Online Form Platform Fee introduced July 1, 2026. When a donor selects a recurring gift and chooses to cover fees, the first recurring donation includes the new one-time Online Form Platform Fee, which is expected. However, it appears the donor's…
We were thrilled to see membership forms finally show up on NXT Online Giving. We set out right away to to to create something that could replace our NetCommunity forms. Unfortunately, the webview forms currently do not have the ability to auto renew/recurring gift. This would be hugely detrimental to our org as most of…
Hello! I have been consistently running into a problem with entering recurring gifts / -pay cash's in NXT and I was hoping someone else might have faced the same thing and has a potential solution. First off, we do not use Blackbaud Payment Services, or Blackbaud Giving Forms, I don't believe we've even set up Merchant…
I received the email sent out from Tiffany Crumpton yesterday encouraging organizations to begin transitioning to web view before database view is discontinued in a year. I’m curious how other membership-based organizations are approaching this when NXT is still missing some basic functionality, like an online membership…
We currently use the Auto Generate Transaction tool to process monthly CC/DD payments in DBV. We have certain days of the month that we process batches of CC/DD and being able to use the Auto Generate tool allows us the opportunity to catch errors prior to the donor actually being charged. Also, once the batch is…
Here's a question that I'm not sure I've seen asked as of yet, but are there any limitations to how many people access the online review to map either donations and/or events to specific constituents at the same time. We have two areas that process donations and/or event registrations currently. We're now over in NXT fully…
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