Hi Community, I just wanted to remind everyone about a fantastic webinar I am hosting on Thursday, March 5th at 12:00 p.m. ET. The webinar will feature three Blackbaud partners giving 13-minute quick demos and sharing customer testimonials of their integrations that will help you raise more money for your organization.…
We had an issue charging a credit card last week which had me contacting support. The team advised me re: updated SCA requirements and the need to collect the CVV number to process credit card payments in the system, replacing the cardholder’s name. Given that we are unlikely to be the only New Zealand customer affected,…
I’m curious if anyone using the Constant Contact integration would be willing to chat with me about any best practices you've discovered and share some recommendations about the choices you made when setting up the integration and how those have played out over time. I would be so grateful for 30 minutes of your time!
Hi everyone, We’re running into a situation in Raiser’s Edge and I’m curious how other shops handle it. We received a $50,000 gift from Bank of America Charitable Gift Fund (DAF), so the hard credit is on the DAF, not the individual donor. However, the gift fulfills two $25,000 planned gifts associated with the individual…
Sometimes, when a gift comes in through OLX, whether its a tribute form, or someone accidentally writes a comment when they click on the checkbox next to gift on behalf of an organization, the donor will incorrectly use the form boxes and so sometimes its easier to delete the OLX transaction and simply enter in the gift…
Did a batch of credit cards using the grid, clicked save. Looks like it ran the credit cards as I see them in transaction list in BBMS but there are exceptions on each gift saying "The specified gift origin "BatchGridEntry'is not in a valid JSON format." Can someone help me understand what to fix?
We received a recurring donation via an online donation form for a direct debit. The gift is in NXT and I approved the batch, however I don't see the direct debit payment when I look at our Merchant Services account. We have received a direct debit donation in the past, but this is the first one that is set up as…
Anyone know why one line in the batch is black and not clickable and the rest of the gifts are blue and clickable?
It seems like gifts are only pulling into the online batch area on the disbursement date and not on the gift date - is that how its supposed to be? or is that something that can be changed?
In Database view, we can open a constituent and click on File --> Properties and we get information about who entered or last updated the constituent. Does this information exist in Web View? So far all I see that it shows me is (below), which is not particularly helpful.
I'm new to the Events tab, and want to be able to use the name tag function. However, with participants who are coming with their spouse, it doesn't appear that I can print one name tag for each person. For example: it can do John Smith OR Jane Smith OR John & Jane Smith, but it can't do one for John Smith and a separate…
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