Can anyone verify that when I delete locations in events to consolidate our list (we have a ton of duplicates with name variations), the data for the past events that were associated with those locations doesn't get impacted? I'm trying to clean up our database and want to be sure before I start changing things and want to…
We are thinking ahead to next summer and starting to plan camps. Wondering what software everyone is using for camp registrations? I know it can be done in Altru but we are interested to hear pros and cons from those of you using it. We would love to find a solution that also allows parents to register online and also…
When we run our acknowledgements, it looks as though it should be pulling any memorial or honoree donations, but it isn't. Any suggestions on how to fix this?
Has any one build a report that shows the members that have visited during a certain time frame?
I have noticed in the past couple of weeks that when I get an error message for one reason or another the message no longer describes the error. Why? Was this a purposeful change? Has anyone else experienced this, and how can we get it changed back?
Hi all, I created a new program (Yoga) and about 6 scheduled events under that program. The registration process works ok, but I seem to be missing the Registration Information/Registrant Tabs available to me in other events that I had added within already existing programs (Adult Education & Workshops). I would love for…
Hello! Our tablets went down yesterday and in the process, when the staff pressed the “credit” button, it would glitch and hit the “cash” button. I now have their drawers as short by the phantom cash, and I need to find and void those transactions. I am not finding the transactions through sales>order search, and am now…
We are unable to delete any constituent, even ones that were created just to test. We get the popup asking if we are sure we want to delete it, then we get the message “An error occurred while performing a record operation.”
New to the backend side of Altru- Is there a way to find a master list of the program categories we have for our organization? And where can I go to remove or rename them?
Hello! I am looking for a way to search our past records based on donations above a certain number. I have used the pledge status and analysis page but was wondering if there was another way?
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