Hi there, I have a payment/donation on file from 2023 that needs to be adjusted to a membership renewal. Technically our FY (which is the same as calendar year) for 2023 is now closed. Assuming Finance can do an easy journal entry on their end, what is the best way to accomplish this on mine in Altru?
There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event.?
Hello! We are taking the leap and using our first RENXT online registration forms for our Gala event in November. We need this to be as SEAMLESS as possible - are there any tips/tricks/advice that anyone has learned along the way that would be helpful? Appreciate any input!
As someone who is new to my museum I do not have a lot of information on constituents and organizations. Putting in communications is helpful but for older contacts I have no context. Is there a field anywhere to describe an organization, our involvement with them etc?
Hi all, Our museum is beginning to offer structured, hour-long Outreach Workshops that occur offsite. I am this close to getting it right in Altru, but need a little help. What I'm currently doing is booking these as Group Sales. I have created an “Outreach Workshop” Group type, and “Outreach Participant” as a Group Sales…
Email from my Director of Marketing: “Hoping to enlist your help to create a payment form for annual photography permits. We are planning to implement an approval and permitting process for photographers who want to use the Gardens for professional shoots. There will be a $150 annual fee, and there will be an add-on fee…
We would like to sell tickets through third party travel operators. To do this, we need to provide them with a group of barcodes that they can resell and their customers can use to gain entry. We can figure out the financial end in a few different ways, but we are stumped on providing bar codes that will work for any day…
Does anyone else use Tableau as a target for Blackbaud Altru ODATA connections? For all versions after Tableau 2023.1.0 we have been encountering an error ("Illegal Character at Index 5") whenever we point Tableau to an Altru ODATA URL. As a result, we have been using older versions of Tableau and Tableau Bridge. Tableau…
We are planning on giving our members a free member gift on their first visit during member month! We are looking for ways to easily track/identify if they have been given their gift. First thought was to create a new benefit. First question, if added as a benefit could it be found/seen on Daily Sales? Second, who can we…
I am wondering if it's possible to filter tickets based on “Program” rather than “Program Event” without creating duplicate rows. In the query editor, Tickets are associated with Program Event and it would stand to reason that Program Event should be associated with Program, since all Program Events correspond to a…
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