After loads of problems with the older P400 terminals, they were eventually replaced with BBPOS WISEPOS e payment terminals. These have been OK in general, but frequently Altru will not connect to one or the other terminal, or to both, without the terminal being rebooted, sometimes two or three times. Needless to say this…
Would like to hear what events management programs Raiser's Edge NXT users are recommending? What programs integrate seamlessly with NXT?
I have recently been dealing with quite a bit of donations from random websites or evites that have fees pulled out before we get it. What are your recommendations for that? I was told to enter it into the system as the full amount they wanted to donate but our accounting department wants the net amount. I saw an RE…
I came into this job with a report already running to pull projections and now suddenly it is not pulling in 20 foundations, 30 corporations, and over 100 individuals. Does anyone have any experience with this or ideas? I may just have to create a new report.
Does anyone know of a way to configure group sales so that when making a group booking with an existing patron, the patron's attributes are displayed on the booking page? For example, If a school is Title 1.
We have a food vendor that over paid and we gave them a partial refund on that order for the difference. The vendor had an emergency and it was decided to refund the remaining balance on the order. Altru will not let me refund the rest of the balance. There doesn't seem to be a refund option?
Is there a way to upload a large number of promo codes without typing each one individually?
Our Education staff has asked for multi-day rosters formatted in a very specific way. I am able to create a query that has all of the data, and organize it in Excel using a pivot table. However, they want this to be an automated report. Has anyone created automated reports in Excel using OData? If so, any information on…
Is there a way to query when a web form (online info) password was last changed? I found how to query other web form information thanks to the KB below, but there are no password related fields. I'm sure this is for security, and I don't care about the password content, just when it was last updated.
Anyone else dealing with the browser based printing of receipts and tickets being broken? I suspect a recent Chrome update (or possibly Windows update) has broken the printing. We're seeing it across all our stations including people on laptops who don't usually use browser printing- we also got an error in the Chrome…
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