Connect with other Blackbaud customers, discuss best practices, and get Blackbaud product updates.
Apparently, adding "Standing Order" as a pay method in NXT web view is not on the transition road map. We have 800 supporters who give by Standing Orders, so I don't understand why that pay method will not longer be available. Can someone from Blackbaud explain? Surely all UK customers and other European customers need…
I received a report of discrepancies in an event coordinator's registration transaction notification emails. The coordinator is consistently receiving the notifications, but depending on the event part, it either shows or does not show the registrant's email address. I have confirmed that the Event Registration Form parts…
Has anyone connected the Hex tool to a Blackbaud CRM environment?
I was not able to find info via SEARCH and hope this forum will provide some feedback and insights. Our data management team has requested access to create constituent batch templates and execute global changes to enable loading and updating data in bulk. While the goal is to improve efficiency, these activities involve…
We are an on-prem CRM 4.0 shop and use OTB functionality . Our fundraisers have been trained to enter their own prospect contact reports and we have noticed over time that these reports regularly exclude key details or are too long and includes irrelevant details. Are there any organizations that have a custom tool (or a…
Cheyney University of Pennsylvania, the nation’s first Historically Black College and University—seeks a Blackbaud Raiser’s Edge Specialist to support operations that advance the University’s mission, legacy, and strategic priorities. This position serves as the primary administrator and institutional expert for Blackbaud…
I have expanded nodes and created new nodes with a query spec for the CRM query tool. I would like to know how do I create a choice list box for fields entered in the where box at the top right of the screen. User has to type values instead of choosing from a pop up box. How do I create a pop up box for a new home grown…
Does anyone know where you can find more information when a patron tries making an online gift via direct debit but it fails? We can see the attempt in online express (these are membership-related transactions), but that's it. With our previous payment processor, you also saw failed transactions and could look up the…
We are a health organization and use the Region field to categorize constituents within various health authorities, eg: in British Columbia, we have several health authorities — Vancouver Coastal Health, Fraser Health, Interior Health, etc. When we want to pull email lists to promote an educational conference in a specific…
We have now released Blackbaud CRM 4.0 Service Pack 44 (4.0.186.4416), and it is available for download here. If Blackbaud hosts your database, please use the CRM Cloud Portal to self-deploy the hotfix to your lower environments. To deploy to production, file a request with Support. This service pack includes a range of…
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