I created a custom batch type with multiple fields. However, when I try to add a Batch Template within CRM the fields that are available to add to the template do not match the fields from the batch type spec. I am wondering where these fields are coming from and how to resolve this? Thanks,
We are seeing household smart fields double counting transactions where both members are listed in the recognition (one self credit and one soft credit). The Value to return is Total application amount for household member revenue recognition. Is this how other Orgs have the fields set up? Thanks! Jovana
We have multiple locally-hosted environments and after doing database refreshes from production the File Upload is now erroring out for all files. No errors in the Errors table, and no errors in the browser console. BB Support claims it might be a post-refresh configuration issue, but I don't think it is because I've done…
Looking for a recommendation for an outlook integration tool to CRM. Mainly used for fundraisers to help enter and edit interactions and steps on a plan. Anyone have a preferred vendor ?
Does anyone know what the deal is with the Dec/Jan AddressAccelerator? It's now the 26th of Nov, they haven't released the Dec/Jan AA yet, and the Oct/Nov AA will expire soon - with Thanksgiving coming up, I'm worried that we're not going to have a functional AA come Monday Dec 2.
I am in need of advice on utilizing the fixed asset module. What is the best starting point in setting up the fixed assets in this module?
Get excited...the Blackbaud Product Update Briefings are happening November 12-15th! Our Product Update Briefings showcase recent innovations and preview future plans, including many features and functionality sourced from community member ideas. Register today for the Product Update Briefings and after you watch them we’d…
We have some constituent notes that our users would like to add via a Constituent Update Batch. Is there a way to do this?
When uploading a file from the “Workflow Entry Viewer” where we have files loaded in there, within the batch on the PaperSave tab we click to add a file and normally the “workflow entry viewer” refreshes and the file is auto attached. Lately this function seems to be disabled and now when clicking to add a window pops up…
We have a scenario where the household (husband and wife) are linked together as spouses. They requested to have recognition credit removed so that each can donate independently. We are having to manually remove the spouse within the receipting/acknowledgment process. We have unlinked them under relationship on the record,…
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