I accidentally checked "Batch is recurring" on a batch and approved it...and others to follow over a few days. I see the odd number batches in my Batch folder, and the finance side sees the even version of those on the Finance side. I don't see the even and they don't see the odd. It's like I set up a recurring gift as the…
Hi - I'm very new to Financial Edge NXT and was wondering if there are any best practices re: voiding a check from a previous fiscal year (have only done this in QB). Would anyone mind sharing their steps for this so that it doesn't impact the previous year's reporting? (I'm asking because we've noticed some reporting…
Does FE NXT allow transactions to be uploaded to an existing journal entry? The Excel plug-in has only created new batches, but sometimes what gets uploaded needs to be changed and the easiest solution is to delete lines and re-import. This seems to not be an option in NXT, which would end up creating multiple unused…
Hi can we merge duplicate AP vendors in webview? Thanks
Hi My temporary accountant attempted to log into her account using her recovery code, but it didn't work. Since she is a temporary employee, her recovery code was set to be sent to one of our admin's phones, and the admin is currently on vacation. I contacted Blackbaud support, but they were unable to assist. How can I…
The add-in worked last quarter for my finance team but now we just get THIS and can't figure out why! the green dot just bounces for all eternity and never actually submits. I'm going batty...
I just linked our Bank Credit Card Account to FENXT. When I linked it brought over all the transactions for the past 90 days. There are some transactions in there that I've already recorded. How do I get rid of the transactions showing in the feed that I don't want there. Also, is there a way to add missing transactions?
Is anyone else having issues with the budget amounts not showing correctly in the NXT Dashboards? We have individual accounts that the budget numbers are wrong but it's not every account. Just random ones.
We use the Create Journal Entry Batch add-in to import journals from Excel into FENXT. However, sometimes the row order of the journal entry differs from the Excel file. That's an issue because we order the rows in Excel for specific reasons, and FENXT messes that up. Does anyone know how to fix that?
Is there a way to make Raiser's Edge generate a journal entry to send to Financial Edge when a gift is refunded? I can only find support articles about how to do the refund in RE, but no discussion about the effects on the general ledger and how to make sure the cash account doesn't get messed up. I would prefer an audit…
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