Credit Card feed not updating

Sylvia Cook
Sylvia Cook
Kudos 5 Fifth Anniversary Name Dropper Participant
in Blackbaud Financial Edge NXT® General Discussions

Our credit card feed hasn't been updating for over a month now. I have a support case on it already. We use US Bank Visa and I know they did an update on their interface so guess that caused the problem. I am just wondering if anyone else here uses US Bank Visa and if their credit card feed is not working either.

Comments

  • Kristy Soular
    Kristy Soular
    Tenth Anniversary Kudos 3 Name Dropper Participant

    @Sylvia Cook

    Do you see the green blinking dot endlessly when you hit refresh? If so, this happens to us a couple times per month and we need to go to Treasury - Credit Card Accounts - Manage feeds - Connect credit card feeds - then go the process of relinking the account. Not sure if this is your issue but it happens for our Elan account and has never happened with our Blackbaud p-cards.

  • Sylvia Cook
    Sylvia Cook
    Kudos 5 Fifth Anniversary Name Dropper Participant

    @Kristy Soular
    No blinking green dot. It does bring up a login box for the credit card and when I enter it, it look like it is connect, but then gives me a Technical Error message. I was wondering if other people with US Bank Visa cards have the same problem. Maybe it is just our account.

    Thanks for answering. ;)

  • Wendi Wheeler
    Wendi Wheeler
    Name Dropper First Anniversary Facilitator 1

    @Sylvia Cook
    Our AMEX feed has been broken since July and that was after it was broken 3 out of 4 weeks in June. We have had a ticket open since July with very little response. They keep referring us to their P-cards, which is not an option for us. Just this past week they claimed they were escalating it with Yodlee. I asked for that last summer and all I got was silence from Blackbaud support.

  • Sylvia Cook
    Sylvia Cook
    Kudos 5 Fifth Anniversary Name Dropper Participant

    @Wendi Wheeler
    Our credit card feed is still not working. US Bank Visa did something with their MFA which seems to be the problem. I have been told twice that either Yodlee or US Bank changed something so try again, but still not working. 5 months now. :( Really unfortunate because the credit card feed is one of our favourite features and it was working well for a long time. (Other than it can't handle refund transactions.) Maybe some day it will work again.

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