We have Facebook connected to our Teamraiser. I received an email stating that they are requiring an annual checkup to make sure our API access and data use comply with Facebook policies. We have been using FB and Teamraiser since it was made available and never had to do this. Has anyone had to do this? Does this apply to…
In mid-December Blackbaud released its annual Blackbaud Luminate Online® Benchmark Report, which includes insight into online giving trends based on 2021 data. * Learn more about the data in the report that comes from more than 770 social good organizations that collectively raised over $1.8 billion online, handled over 23…
Has anyone had an issue where their organization Facebook page is no longer accepting donations? We had someone try to connect their TeamRaiser page to Facebook and they alerted us that they were getting an error. In the search to find out what was wrong, it looks like our “charity is not set up to receive donations” which…
I've been playing around with the new email builder and one of the big flaws I'm finding is that it doesn't handle multiple images in the same row/column very well. I have an email set up that looks pretty good, but in the footer I'm trying to add social icons and this is where the new tool seems to be struggling, so I…
Would anyone be willing to share their monthly upsell (modal/lightbox/popup) logic? i.e. if a donor is making a onetime gift of $X-$Y, a popup appears to encourage the donor to make a monthly gift of $Z, such as * $10-$24 = $5/month * $25-$49 = $10/month * $50-$100 = $15/month * >$100 do not show the lightbox If you are…
So for this session I called a bit of an audible while building my slides. I realized that we already had several resources of actual building sustaining gift campaigns in Luminate Online so I wanted to elevate this session more around strategy and best practices. So hopefully you find this session helpful as well as the…
Is there any way to add personal or event information dynamically to suggested message templates in TeamRaiser?
One of Luminate Online's most powerful features has always been the ability to A/B test emails. This critical process is important to ensure that every email that goes out has the highest odds of being positively received by constituents, which means your time an effort put into a message gets the most ROI. * Learn how to…
Luminate has not yet updated for the new state districts. Is this coming soon? Here are the outdated lists. Client Customer Center - CURRENT State Senate District Name to District Number Mappings (2013 - Present) (convio.com) Client Customer Center - CURRENT State House District Name to District Number Mappings (convio.com)
Making it quick and easy for your P2P event participants' donors to give through multiple payment options has never been more important. While standard Luminate Online donation forms always work great, Blackbaud Checkout is truly the optimal form to use for 99% of TeamRaiser events and their donors. * Learn how easy it is…
It looks like you're new here. Sign in or register to get started.