The design of your emails can make or break your email program. From the subject line and the images used and sizes, to the call-to-action and more, today it's never been harder to get noticed in a constituent's inbox. * Hear tips from industry experts on best way to approach your email design * Learn about best-practices…
Hi all- We have seen a large number of fraudulent registrations coming in our DIY TeamRaiser campaign. These individuals are sending spam out from inside their participant center using the Tell a Friend feature. I have contacted Blackbaud support and I am not having a lot of luck getting these to stop. I have had to…
Hi all, I'm looking for a method to hide some of the text added to the footer of emails sent from the Participant Center (that use Suggested Messages as templates). There are links to the participant's personal and team fundraising pages which LO inserts automatically - in our scenario, we're trying to hide the personal…
Hello all - When linking to the Gift Service Center, I believe there is a URL parameter that you can include to hide the [ Personal Profile / Interests / Service Center ] navigation bar. Does that ring a bell with anyone? Thanks! DK
We have Facebook connected to our Teamraiser. I received an email stating that they are requiring an annual checkup to make sure our API access and data use comply with Facebook policies. We have been using FB and Teamraiser since it was made available and never had to do this. Has anyone had to do this? Does this apply to…
In mid-December Blackbaud released its annual Blackbaud Luminate Online® Benchmark Report, which includes insight into online giving trends based on 2021 data. * Learn more about the data in the report that comes from more than 770 social good organizations that collectively raised over $1.8 billion online, handled over 23…
Has anyone had an issue where their organization Facebook page is no longer accepting donations? We had someone try to connect their TeamRaiser page to Facebook and they alerted us that they were getting an error. In the search to find out what was wrong, it looks like our “charity is not set up to receive donations” which…
I've been playing around with the new email builder and one of the big flaws I'm finding is that it doesn't handle multiple images in the same row/column very well. I have an email set up that looks pretty good, but in the footer I'm trying to add social icons and this is where the new tool seems to be struggling, so I…
Would anyone be willing to share their monthly upsell (modal/lightbox/popup) logic? i.e. if a donor is making a onetime gift of $X-$Y, a popup appears to encourage the donor to make a monthly gift of $Z, such as * $10-$24 = $5/month * $25-$49 = $10/month * $50-$100 = $15/month * >$100 do not show the lightbox If you are…
So for this session I called a bit of an audible while building my slides. I realized that we already had several resources of actual building sustaining gift campaigns in Luminate Online so I wanted to elevate this session more around strategy and best practices. So hopefully you find this session helpful as well as the…
It looks like you're new here. Sign in or register to get started.