Hello, just a heads up that Facebook/Meta deactivated our FB app on a Saturday morning at 2am, and then would not respond to an appeal until the next business day - though we're still waiting a week later to no response. We received the note about the increased compliance review requirements (screencast with a laundry list…
Hi all- I added a new designee in Donation Management. In the list of Designees, I can see it is Active, it has been assigned a Designation Type. It doesn't appear in the drop-down box- under the Designation Type, or anywhere! I tried making a copy of the new Designee, tried assigning a different Designation Type. It did…
This is a thread for all Blackbaud Luminate Online® users to introduce themselves! Tell us about you, where you are from (if you are comfortable sharing), a fun fact about yourself, and how long you've been using Luminate Online.
Have you heard about the new point system for taking training courses? Earn BlackbaudU Points that show off how many courses you’ve aced and certifications you’ve earned. Your points also put you in the running for contests and leaderboards. Be sure to check out all available courses so you can keep on accruing points—and…
Hi--I need to send out an email to our current members, but only to members with an expiration date of 4/30 and/or 5/31. I can't figure out how to select this. All I see is an active member box to check. Any ideas? Thanks in advance!
The design of your emails can make or break your email program. From the subject line and the images used and sizes, to the call-to-action and more, today it's never been harder to get noticed in a constituent's inbox. * Hear tips from industry experts on best way to approach your email design * Learn about best-practices…
Hi all- We have seen a large number of fraudulent registrations coming in our DIY TeamRaiser campaign. These individuals are sending spam out from inside their participant center using the Tell a Friend feature. I have contacted Blackbaud support and I am not having a lot of luck getting these to stop. I have had to…
Hi all, I'm looking for a method to hide some of the text added to the footer of emails sent from the Participant Center (that use Suggested Messages as templates). There are links to the participant's personal and team fundraising pages which LO inserts automatically - in our scenario, we're trying to hide the personal…
Hello all - When linking to the Gift Service Center, I believe there is a URL parameter that you can include to hide the [ Personal Profile / Interests / Service Center ] navigation bar. Does that ring a bell with anyone? Thanks! DK
We have Facebook connected to our Teamraiser. I received an email stating that they are requiring an annual checkup to make sure our API access and data use comply with Facebook policies. We have been using FB and Teamraiser since it was made available and never had to do this. Has anyone had to do this? Does this apply to…
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