Few staff are out of office and looking at merchant service report and see refund, and curious to know who processed and why. Not doubting legitimacy of it. I was told however from support there is no tracking for that, no way to know from BB who processed it. Is anyone else simply blown away by the lack of basic services…
In OLX, as soon as a transaction is completed on the website, a receipt is automatically generated, emailed to the customer, and a link to the receipt can be found under ‘Gift Attributes’. But in RENXT, the receipt is automatically generated and emailed once the online gift batch is approved. Is there a way to view a copy…
Hi fellow NXT rockstars, I am trying to figure out how BB chooses to organize a solicitor's goals in the “goals” tile in workcenter. It clearly shows a maximum of 5 appeals, but I can't determine why the system chooses which goal. I found an article that explains how we manage their goals through database but it's not…
Would love to chat briefly with any universities using RE NXT and Graduway. Wondering how you are processing new info, any tips/warnings, if you are using an import plug in, or any other feedback that might be helpful. Thanks in advance.
Hi there! Looking for the best way to report on our AG Stats- has anyone played with the scheduled reporting for this in WebView? Wondering how you have that report set up? We report our annual giving stats bi-weekly.
We removed the fund split for donor cover fees, but recurring gifts are still showing the split when they come in through BBMS. Is there something we can do to fix these recurring gifts to remove the split without having to edit each individual gift every time one comes in?
Hello - we have been using Raisers Edge for a while but it has not been managed well and I am looking to make some improvements. I am new to NXT but familiar with RE database view. One of the issues I have is around Just Giving integration, I can see that the donations are coming over from JG to the gift batch area but…
Hi Community, We’re working on integrating donation forms via Sky API and had a few questions we previously sent to the Sky API team, but would appreciate any insight here: * Passing Additional Data: Can we pass custom data (e.g., a contact ID) into the form via hyperlink parameters? If so, is this data included in webhook…
Is there a way to set up Events and send Invites so each constituent gets a personal link to register for the event that automatically links to their constituent record? We get too many duplicate records. We send email invitations to only certain constituents in our database. We do not have an open to the general public…
do you know if links to the product update recordings are posted anywhere? I did not sign up for the Payment Services update and would love to watch it if possible Thanks!
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