Did anyone else notice that in the last few months Blackbaud sneakily removed all email history from the ‘Email History’ tile on the constituent record that is older than 13 months. I’m very annoyed about this as now I can‘t see when emails have hard bounced etc.. just now have a lot of records that have nothing in the…
I am having issues when doing a mailing for our donor acknowledgement letters. It is happening when the constituent is an organization and only seems to be happening when it is a newer created constituent. We want the letter to pull the acknowledgee name, business name and the business address, but occasionally it is only…
Since our databases creation back in the 90s, the field under the Education relationship for “Type” is where our majors/program types imported. I tried running a query out of web view since we're now migrated to NXT and that field comes out blank even though we have data in there on the DB side. Does anyone know why that…
Good afternoon, We use BB Merchant Service for credit card donations. BBMS has a fee for each transactions. We are also seeing a BKCD Processing Fee being pulled from our check account the first day of each month. How do I find out who (what company) and how this fee is calculated. It varies each month. A detailed report…
We do not have separate donor records for the spouse of a constituent. So, both the husband and wife are on one record. The only time that two records exist is when one spouse dies. We then ensure that all gifts originally recorded on the husband's record are noted as soft credits on the wife's record. What we are unsure…
Hello! This is my first post on here :) . I recently became aware of this problem when our Board President (Gulp!) noticed that the unit number of her condo was not included in a recent mailing. When I looked back through her addresses, it seems that in the last couple AddressFinder/NCOA updates, her unit number had…
Ran both SYBUNT and LYBUNT and noticed the recurring gifts still appeared despite them not meeting the criteria. I made sure to include the gift type so not sure why those active donors were not suppressed. Anyone experience this or have any ideas?
I have requested a backup of our system from Blackbaud for later use. We currently use Raiser's Edge. What is the best way to store the backup? I know the codes for the links expire in 7 days from the date sent. Will I need to extract the data, then store it, vs just storing the links? I am unsure of how to do this or the…
We started this process a few months back and it's been working wonderfully, just wanted to run it by people and hear any thoughts. Also I would love to hear your process if you dont mind sharing. Front desk person receives the mail & immediately sorts into any personal correspondence / bills / donations etc. All donations…
Is there a way to add our logo to the top of the event form? We normally host a lot of our events on our website, but that's only if it's open to the general public. Lately, we've been hosting a lot of smaller committee events where the committee members are inviting their networks. So we've been sharing the unique URLs…
It looks like you're new here. Sign in or register to get started.