donations

Beth Milkamp
Beth Milkamp
Tenth Anniversary Participant
in Blackbaud eTapestry® General Discussions
We received an online submission confirmation where the first and last names and address were just a series of letters like Gdbdbdh. The donation amount was $1.00. Has anyone else experienced this? Should I be concerned?

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Comments

  • Tara Dustrude
    Tara Dustrude Blackbaud Employee
    Ninth Anniversary Kudos 2 Name Dropper Participant
    Hello Beth,


    First, I want to commend you on keeping a close eye on your online activity! Whenever you see something out of place like this for low amounts and the name is a mess of letters like that (or the information is otherwise suspicious) it's best to play it safe and treat it as potential fraud. The best thing to do is refund the transaction. If you know the offending IP address you can blacklist it to prevent future submissions from that IP using the steps in https://kb.blackbaud.com/articles/Article/92936.


    My hope is that this was a one-off transaction. But, if you see a pattern of this I would recommend reaching out to the BBMS support team and they can take a look at your account with you to see what types of security measures you have in place and if they can/should be adjusted.


    Best,

    Tara

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