We received a 500 Internal Server Error between 9:26 am and 9:32 am today, 1/15/20.

April Kulpa

We were trying to import deposits and payments. I was told to post this issue here....Can someone give us more information on this error?

Michael Collier

Hi April,


If you received a single 500 error message or a small number I'd recommend programming a retry into your application to be able to handle intermittent 500s. We try to reduce 500s as much as possible but as you know there are several reasons why they may occur. If you are receiving frequent or concurrent 500s we recommend contacting supporting and filing a ticket with them. Please provide details such as your application name, developer name and time stamp and the ticket will be routed to the correct engineering team for investigation.


We've recently updated our documentation on appropriate support channels to help with SKY API. You can also use this as a reference. Feedback is welcomed here and feel free to post any feedback on this community post.

https://developer.blackbaud.com/skyapi/support/options


Thank you,

Michael