BBGM slowness/not opening up

Brenda Smith

Is anyone else experiencing BBGM slowness/not opening up at this time?

Shanna Williams

Yes, my BBGM will not open.

Brenda Smith

OK Shanna. Thanks......must be system-wide. Hopefully it resumes soon.

Sheree Norton

Yes. BBGM just kicked me out and I can't get back in. Earlier today, it stalled several times.


Sheree

Geoffrey Parkinson

A couple of hours later and I'm still experiencing random error messages while trying to run reports. 

Bobbi Jo Eisenreich

I haven't had it happen today, but it happens on a fairly regular basis.  I just close and try again hoping to get a different server.  No, I haven't reported it as I'm certain the response would be close out, clear cache, and try again and hopefully I'll hit a new/different server.  I don't get error messages when it doesn't open...just a white screen.

Michelle Hornby

Same here, I'm not able to open Blackbaud and gives an error message.



 

Brenda Smith

Yeah, it's still happening right now.

Bobbi Jo Eisenreich

Same here...can't get logged in...I submitted a case.  

Julie Payeff

same here - can't get in the system at all now


I sent in a new case ticket.

Bobbi Jo Eisenreich

Just checked the hosted system status page and as of 16:32 EST, there's an active issue alert that some customers are getting errors when logging in or using features.  Engineers are diagnosing the event and working to resolve the problem.

Brittany Andersen

Thanks for the update. I can't get in either.

Sue Fulton

Same here, unable to access

 

Julie Payeff

Response to the case entry:  This is currently a widespread issue and our developers are currently investigating the root cause. As soon as I receive confirmation that it has been resolved I will update you via email. You can track the status of the issue at https://status.blackbaud.com/

Christine Plautz

We're having the same problem.  "An exception occurred while processing the page" with a white page.

James Shermer

Issue is resolved.  System
working for us.

 

Best,

Jim

 

James Shermer, Grants Administrator

Broward County Cultural Division

100 South Andrews Avenue, 6th Floor

Fort Lauderdale, FL  33301-1829

jshermer@broward.org

954-357-7502 Desk, 954-357-5769 Fax

www.broward.org/arts

 

 

 

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James Shermer

Issue is resolved.  System working for us.
 
Best,
Jim
 
James Shermer, Grants Administrator
Broward County Cultural Division
100 South Andrews Avenue, 6th Floor
Fort Lauderdale, FL  33301-1829
jshermer@broward.org
954-357-7502 Desk, 954-357-5769 Fax
www.broward.org/arts
 

 

Victoria Flint

Here in Alaska, issue is not resolved.

Victoria Flint

Grants Manager

Mat-Su Health Foundation

777 N. Crusey Street, Ste. A201

Wasilla, AK 99654

907-373-2816 direct

907-841-9334 cell

907-352-2865 fax

vflint@healthymatsu.org

www.healthymatsu.org

Grant/Scholarship
recipients- in order to access, complete, and/or upload requested
documentation, please use your username and
password to  . 

Leslie Goddard

5:10 PM here in California, and issue still not resolved.