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Linked Bank Account Error with Wells Fargo CEO Portal

Kristen Cadarette

Since yesterday, I've been getting a message in Banks to update my bank info. Every time I type in my credentials, I get an error on the "edit credentials" window that says "Error At Wells Fargo (Commercial Electronic Office). We're sorry, there was a technical problem updating your account at Wells Fargo (Commercial Electronic Office). Please try again later. (Error 412)"

My bank feed will not update until this error goes away. So I can't use auto-match for any of my recent transactions. Is someone aware of this situation and working on a resolution with Wells Fargo CEO?

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Kristen Cadarette

This is still a problem. Now I'm getting an error code 403, can't update credentials. Is someone at Blackbaud looking into this?

Thomas Walker

Hi Kristen,

Will you file a case w/ support so we can get this into the tracking system, Our partner will need to determine what changes Wells Fargo may have made that is impacting the connection.

Thanks,

Tom