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Is anyone else receiving errors when trying to run allocations? I received the following error message. They cut it off in FENXT and I couldn't see the full message so I reproduced it in the database. Support is telling me to create a new allocation, but I am exploring other avenues before doing that because it will take a…
Our Bank of America credit card feeds stopped refreshing more than a month ago. We have been trying to get this resolved with Blackbaud, who says they are escalating the issue to Yodlee, but Blackbaud and Yodlee seem unable to resolve it so far. We've tried unlinking and relinking each account, etc. Blackbaud is saying…
Hi, I have seen some discussion about doing a bulk update to fixed assets. Is it possible to dispose of a large number of assets at once without having to go into each individual asset to dispose of it? Sorry if this has already been covered recently. Thanks!
We are experiencing a banner error when two of our employees are trying to submit credit card charges in FNXT. Message reads 'You do not have add rights. Contact your organization admin to request it'. How do I resolve this issue?
Is there a way to have the total EFT payment made in Payment Processing post to the Bank Register (credit side) in total. So, the Debits all record on the vendor record as paid (GL Accounts Payable) and the Credit posts as one total to the Cash GL in the bank register? Right now, when we do an EFT payment of say 40 items,…
I am unable to complete bank reconciliations in NXT because deposits are not listed in the register. They do appear however still in Database. And Blackbaud Support has no clue on what the issue is or how to help. This has been an unresolved issue for over a month!! Any suggestions??
I am looking to see if there is a way we can track a "P&L" at a level lower than project. For instance, we have a project called Mission Trips. I would like to be able to tag the fees (revenue) and the expenses for each of the 10-12 trips we do each year. Some are repeats and others are not. But I would like to be able to…
Hi, I have searched online but am not finding any detailed instructions … how do I adjust settings in FE to allow backup to be attached to journal entries? I assume this is possible based on other posts I have come across. Thanks, Lisa.
We have recently started using the bank reconciliation tool. I need to make bank adjustments that should have "do not post" status. The dropdown only has a selection for "not yet posted". Why does the "do not post" appear in the dropdown?
Does anyone else get stuck when there are reports stuck in the queue that aren't generating? We had to run a lot of large reports today for end of year items. Now we have nine reports stuck in the queue and we have to wait until they generate or cancel after 24 hours. The FENXT agent mentioned that there is no way to…
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