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I am unable to complete bank reconciliations in NXT because deposits are not listed in the register. They do appear however still in Database. And Blackbaud Support has no clue on what the issue is or how to help. This has been an unresolved issue for over a month!! Any suggestions??
I am looking to see if there is a way we can track a "P&L" at a level lower than project. For instance, we have a project called Mission Trips. I would like to be able to tag the fees (revenue) and the expenses for each of the 10-12 trips we do each year. Some are repeats and others are not. But I would like to be able to…
Hi, I have searched online but am not finding any detailed instructions … how do I adjust settings in FE to allow backup to be attached to journal entries? I assume this is possible based on other posts I have come across. Thanks, Lisa.
We have recently started using the bank reconciliation tool. I need to make bank adjustments that should have "do not post" status. The dropdown only has a selection for "not yet posted". Why does the "do not post" appear in the dropdown?
Does anyone else get stuck when there are reports stuck in the queue that aren't generating? We had to run a lot of large reports today for end of year items. Now we have nine reports stuck in the queue and we have to wait until they generate or cancel after 24 hours. The FENXT agent mentioned that there is no way to…
We have discovered a credit card transaction was coded to the wrong expense account. It has been recorded and posted. I know I can make the change as a journal entry. but I would like to change the actual transaction so when we look in the vendor file we see the correct expense account. Is there any way to do this?
Blackbaud Status page shows all green/operational. But, does anyone have issues with general ledger (import, validing/posting) and accounts payable (create invoices, credit card activity)? Same issues when using Edge and Chrome so it's not the browser. A few noticeable issues: Glitch causes credit card transactions to be…
Account numbers are not displaying in views of journal entry batches but do display in edit mode of the batch. Refreshing the screen does not help. Exiting and re-entering the batch does not help. The accounts might show up eventually in an unpredictable manner. Anyone else having this problem? I suspect an NXT update or…
I am having trouble with AR clients statements and am wondering if there are any changes to help. Firstly, it takes SO LONG to run our statements. We have 150+ clients and it takes about 4+ hours to run these statements. Is there a way to speed this up? I can't tell you how many times I have had to run statements again…
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