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We've been completely down for a day, with zero communication on the case I lodged yesterday morning as soon as support chat opened. I log in this morning, and there's no progress on the problem, and still no communication. I swear the last time I moved an org to FE, the tech support was much, much better whenever issues…
Has anyone noticed changes to prior period balances in NXT when a credit balance from a prior period is applied to an invoice? We have several credit balances on a health insurance client account due to overpayments and duplicate payments being received earlier this year. Instead of asking for the payments to be returned,…
Hello, Would anyone have suggestions for FENXT alternative accounting software alternatives? Specifically any that have expense management functionality as well. Thank you!
Is anyone else having issues with importing invoices in the last few months? With increasing frequency, we are experiencing issues where Blackbaud fails to recognize account numbers, gives strange errors like "account number must be unique", "invalid code table entry", etc. These errors are inconsistent, but like said, are…
Is anyone else having issues out of nowhere saying their credit card feeds are not connected/no data/etc? We use the blackbaud P Cards with Regions One Pass Treasury Management. Support keeps giving unhelpful information like try refreshing the feed, etc., without reviewing our 5 plus years of history with this system.
I've set up scheduled reports for Users to receive on a specific date. Some users did not receive the automated e-mail nor did it run in their FE, is there something additional that needs to be set-up?
Hi everyone, I’m redesigning our Chart of Accounts in FE NXT and would love your advice. Current issue Our COA uses: Fund – Account Code – Division – Department This creates 1,000+ GL accounts, mostly duplicated for each department. Goal We want to simplify our COA to ~300 accounts by: Tracking Department/Division/Program…
We are beginning to use the Fixed Asset module in NXT. I am trying to add assets and in order to get the History tab to stay visible, I have to log out and log back in each time so it recognizes the in-service date as being in a prior fiscal period. Is there a trick to this? Am I missing something? It is not efficient to…
Is anyone else experiencing persistent loading/buffering and error messages in NXT for the past 15 days? withing the invoice entry? Focus on Resolving persistent performance issues (buffering) in the invoice data entry WebView without deprecating the existing Database view- (I am using this now to enter my invoices due to…
I entered a JE into FE NXT yesterday. It was only 23 lines, 22 debits and 1 credit, and it was in balance. But it absolutely would not let me save or validate it. There was an error at the very bottom which said: "The total distributed (0) must equal the amount of the transaction (8384)." First time I've come across that…
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