Refunds via eTapestry

Jo Challis
Jo Challis
Fifth Anniversary Participant Facilitator 1
in Blackbaud eTapestry® General Discussions
Hello

We are going to have to postpone an event that we have already sold tickets for via eTapestry.  We may need to offer refunds if supporters can't make the rescheduled date. Can this be done via eTapestry direct to their credit/debit cards please?


Thank you

Jo 

Comments

  • Tara Dustrude
    Tara Dustrude Blackbaud Employee
    Ninth Anniversary Kudos 2 Name Dropper Participant
    Hello Jo!


    I'm sorry to hear you are having to postpone events, but a responsible decision for sure. Refunds would need to be processed with the credit card processor rather than from within eTapestry. If you use BBMS as your processor we have those steps here: https://kb.blackbaud.com/articles/Article/54853. Once refunded, you will want to reverse or delete the transaction from eTapestry as well to update your records there. We have steps in https://kb.blackbaud.com/articles/Article/64213 on reversing it in eTapestry as well as contact information for IATS and Sage if one of those is your processors.


    I hope this helps!


    Tara
  • Jo Challis
    Jo Challis
    Fifth Anniversary Participant Facilitator 1

    Hi Tara

    Thank you so much for this. I will follow the
    links and the instructions.

     

    Best wishes

    Jo

     

    Jo Challis

    Fundraising
    Coordinator

    01622 814
    001


    www.dandeliontime.org.uk

    Elmscroft,
    Charlton Lane,

    West
    Farleigh, Kent, ME15 0NY

    FSI
    Small Charity Big Impact Winner 2019

    Charity
    No. 1136613

      
          

     

     

     

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