BBMS and CRM (RE7) integration issues

Marlin Communications
Marlin Communications
Fifth Anniversary Facilitator 1
in Merchant Services APIs
We have successfully sent the values to BBMS as well as to the CRM.


However we noticed there is a discrepancy in sending these data. For instance, sometimes it sends to BBMS and not to the CRM and sometimes it sends to the CRM and not BBMS.


We also think this may be some issue with token or IP restrictions?


Any thoughts would be great

Comments

  • Mina Mistry
    Mina Mistry Blackbaud Employee
    Seventh Anniversary Kudos 2 Name Dropper Participant
    Hello

    Thanks for posting.  We'll need some additional information to help:


    1. Can you share any specific errors from the Payments API for the cases where data is missing in BBMS?  


    2. Are these one time transactions or are you also tokenizing cards for recurring payments?


    3. What method are you using to push data into RE7?


     

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