Unable to Attach Documents

Phenisher Harris

Is anyone else experiencing this problem?  I'm getting an error message when I try to attach a document (New>Document).  It was working just fine yesterday.


Nish

Doris Duke Charitable Foundation

Paula Lentoni

Yes.

I just put in a case for this. 

They don't seem to know this is a system-wide issue.

Bobbi Jo Eisenreich

I was just on the phone with Support for another issue and brought this up as I too could not attach documents this morning; it sounds like they're aware and will be working on it.

Tania Yannarilli

I have been attaching documents this morning with no issue. In the past that has happened to me and I had to reinstall the “Send to gifts online” button. Also, I’m not sure if it depends on what browser you use.

Phenisher Harris

I'm not using Send to GIFTS, btw.  I'm attaching directly in BBGM.  I have a ticket in and they wrote back saying they're aware of the issue and they're working on a fix.

Tania Yannarilli

I see. I thought maybe you were uploading through Outlook.

Marcy Felsenfeld

Have they fixed this issue?