Blackbaud CRM Installation.

Christina Carriere

I am trying to install Blackbaud CRM on my machine. My machine is Windows 10 and the IIS  shown in the IIS Manager is version 10 however as part of my first attempts at installing I followed the steps as given by the Blackbaud documentation and the instructions for IIS activation are not up to date for IIS version 10. In following these steps (Control Panel-> Programs-Features-> Turn Windows Features On & Off), the IIS version that I see under Web Management Tools is IIS 6.


The installation process (run as admin) is giving the  following error at the "Create bbAppFx Virtual Directory" step :

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Create bbAppFxVirtual Directory

Building with tools version "4.0".

Using "CreateVirtualDirectory" task from assembly "C:\\Program Files\\Blackbaud\\bbappfx\\MSBuild\\Tasks\\Blackbaud.AppFx.Platform.BuildTasks.dll".

Checking if IIS7 or later...

Checking Environment.OSVersion

Obtaining root directory entry using ADSI path IIS://xxx-xxxx//W3SVC/1/Root

Validating virtual directory parameters...

Checking if IIS7 or later...

Checking Environment.OSVersion

IIS is running on version 7 or later.

Creating Virtual Directory (IIS7 or later)...

Checking if IIS7 or later...

Checking Environment.OSVersion

IIS is running on version 7 or later.

About to delete virtual directory "bbAppFx"

Getting WebAdministration WMI object with path winmgmts:\\root\\WebAdministration

Unable to delete virtual directory.  Cannot create ActiveX component.

   at Blackbaud.AppFx.Platform.Automation.IIS.VirtualDirectoryCreatorIIS7.DeleteVirtualDirectory()

The "CreateVirtualDirectory" task failed unexpectedly.

System.Exception: Unable to delete virtual directory.  Cannot create ActiveX component. ---> System.Exception: Cannot create ActiveX component.


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Is this saying the IIS 10 was located or not?



I found reference to this same error at Blackbaud.uk and the suggestion was to "Ensure that all required IIS 7 components are installed, including CGI and HTTP Redirection".


When I attempted re-installations, I did uninstall the previous run and made sure the registry entry was gone. Any suggestions would be welcome


thanks

-Christina

Matt Hall

I've seen similar errors before when I forgot to run the bbAppFx.config.exe tool as administrator, if you're on a machine with UAC enabled.  Also, reading through the error messages, it looks like it's trying to get rid of an existing "bbAppFx" virtual directory--maybe try manually deleting this virtual directory via IIS manager first?  Maybe that will let it get past the error.

Christina Carriere

thanks very much for your reply. I was running the installation as Admin but I will definitely look into trying to delete the directory entry manually. Thanks for your suggestion.


-Christina