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Getting "This application has not been enabled for your Blackbaud environment." Please contact your organization's administrator. I am the admin, and support tells me it's enabled.

Kari Olson

I am trying to integrate the Payment API, with vanilla soft. I have already connected Vanilla Soft as an application, I have created a security role for the Payments API in the security settings. I am following the steps in this https://developer.blackbaud.com/skyapi/apis/payments/getting-started. I have completed step 1, and step 2, I'm subscribed to the Payments API. At first I tried to just do this from my administrator account since I am also the administrator for Payments API, but when I get to "Step 3 - Test the GET Payment configuration list endpoint", I get the error "This application has not been enabled for your blackbaud environment. Please contact your organization's administrator". So I created a faux account with just the security role API and tried repeating all the steps again, but once again when I get to "Step 3 - Test the GET Payment configuration list endpoint", and get to step 4 of that section I get the same error once again.

I tried support and they said Payments API was enabled, and they could not help me with this error, and told me to try here. Any thoughts on steps I could have missed, or what I need to try? Or maybe support is wrong and we are not enabled with Payments API even though I can create roles for it?

Thank you.

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Comments

Mina Mistry

Hi Kari

At first glance, it looks like things are set up correctly, but I can help you troubleshoot further. In the OAuth form that pops up when testing the endpoint, I am curious whether you get any options for selecting a different environment or are there no other options to select?

Kari Olson

Mina Mistry:

Hi Kari

At first glance, it looks like things are set up correctly, but I can help you troubleshoot further. In the OAuth form that pops up when testing the endpoint, I am curious whether you get any options for selecting a different environment or are there no other options to select?

Thank you for responding. Under the Blackbaud OAuth2.0 service, my options are: No auth, Authorization Code, or Implicit. When I select Authorization Code, that is when the pop up occurs that says "This application has not been enabled for your Blackbaud environment. Please contact your organization's administrator."

Mina Mistry

OK, let's try this - when testing endpoints from the SKY Developer site, it actually uses a SKY application called "SKY API Console". In Step 1 of the Getting Started guide, we include instructions for adding this Console application to your environment. This is required before you can test the endpoints. Let me know if that helps!

Kari Olson

Thank you! I had messed up that step and thought it was done. Thanks for your time!