How do I void a payment after Bank reconciliation is complete?

John Davis
John Davis New Member
Fourth Anniversary
in Blackbaud Financial Edge NXT® General Discussions
Trying to void a payment and charge after they have been reconciled.

Comments

  • Sylvia Cook
    Sylvia Cook New Member
    Sixth Anniversary Kudos 5 Name Dropper Participant
    If the payment was checked off for reconciling, you won't be able to void it. If it is an outstanding item, you should be able to void it.
  • Angela Tuttle
    Angela Tuttle New Member
    Tenth Anniversary Kudos 5 January 2026 Monthly Challenge Name Dropper
    Hi John!


    Sylvia is correct. If the payment has been reconciled in the bank you will not be able to void. We had this same issue a while back. I ended up making journal entries in the GL to fix the issue. You can contact Blackbaud and work with them to fix however when I contacted them it was gong to be several weeks before they could look at it and the fix was pricey.

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