Bank Feeds - Centennial Bank

James Barnes

Is there any way to find the status of bank feeds for a particular bank - Centennial Bank? The bank recently changed the overall way their website works, which appears to have broken the bank feeds. I can “update bank” and see the balance in both bank accounts, but it never actually reconnects to the feeds and downloads anything. There should be a way to inquire about the status of this. Blackbaud support only tells me that they need access to our database and a whole host of programming information from the bank's web site. Shouldn't this be something that Blackbaud, Yodlee, Thawte, etc handle on their end? I should not be involved in troubleshooting the programming of bank feeds. Anyone have ideas on this issue?

Sue Fisher

Having the same problem with Bank of the West

James Barnes

This problem has resolved itself. I believe that when the bank website was changed, something broke in the feeds - maybe they were programmed in a different way - but this resolved after a couple of weeks.

Sue Fisher

Thanks!

Lee Ann Mullis

I have been having the same issue with WesBanco with a website change. I actually decided to check the community boards to see if anyone else was having the same issue as a result to WesBanco's changes. I have been dealing with this issue for over a month working with Support and inturn them relaying information to Yodlee. Happy to hear James your issue was resolved after a couple of weeks because I was giving them that long, but now I'm beyond frustrated. I agree we as customers should not have to be so heavily involved in the troubleshooting.