Webhook for two constituents being merged?

Nathan Wells

We are working on syncing data with our Raiser's Edge database and I wanted to know how we could tell if two constituents were merged into one? I don't see a webhook for this, so I'm not sure how we should deal with it.

Here's how I envision this happening:

User creates new account with unique email - we create a new constituent code for them via the Constituent API.

Later, that same user (who hasn't logged in for a long time) creates a new account with a new email address because they forgot they had an account. We create a new constituent code for them via the Constituent API because we can't tell that it is a duplicate from our end.

Later, in the Raiser's Edge system it is seen that that “new” person is actually a duplicate of a previous constituent (they later enter in the same mailing address), but just with a new email address.

So in Raiser's Edge, that new constituent is merged with the old one.

But now we have a problem in our system, because we have two records for the same person that Raiser's Edge now knows is actually one person.

How do we sync this merging action?

Thanks!

Ben Regier

I believe one of the constituent records is deleted when two are merged, right? Could you use the Constituent Delete Webhook?

Nathan Wells

@Ben Regier That might work…but it would help us to know what was merged into what