We are new to SMART Tuition and recently had our site orientation call. I was very surprised by the last page on the invoices produced by Blackbaud. It includes 3 payments options, online, phone, and………………….cash payments collected at 7-Eleven? Grocery stores? Other convenient stores? What in the world? My school does NOT offer that 3rd method of payment yet we were told that the form is “hard coded” and cannot be changed. That is absolutely unacceptable and frankly, a little embarrassing. For the kind of money we charge to attend our school AND the kind of money Blackbaud charges for it's products, this kind of customization should be easy. Very disappointed and not a good start to this product.
