Line item order on AR post batch report

Sharon Wright

Since switching to NXT last year, my AR batch reports are no longer coming out with line items in the order entered. The debit column appears to be in random order, but the credit column retains the line items in the order entered. We have many invoices which include multiple line items, and it is quite cumbersome to validate the entries when they jump around. I've asked support, but they don't seem to understand the issue even though I've sent them pdfs of what is happening. This is a new issue since going to NXT. Is there a way to set up AR so that the line item entries show up on the batch reports in the order entered? (The invoices themselves are in the order entered, but not the line items of individual invoices.)

Sharon Wright

Sorry - I got that backwards - the credit column is the one that ends up random. The debit column retains entry order.

Thomas Walker

Hi Sharon,

I'm the product manager responsible for Accounts Receivable. Would you send me a copy of the report at thomas.walker@blackbaud.com