Invoice Name/Number

Dragana Zulfic

Why I no longer can change Invoice name after paying it? I was able to do it last week and now I cannot.

Joyce Toenjes

I'm having the same problem. We should not have to repost an invoice just to correct an invoice number field.

Dragana Zulfic

Correct.

I am often issuing payments without invoices; therefore, no invoice numbers. It works for me to leave the field blank and once I issue a check I enter that number as Invoice number. I could use name or date, but the actual payment/check number works best for me, and now I have to change the process again.

Hallie Hurwitz

Hi Dragana - Please reach out to support so that we can get this resolved for you or you can email me directly with details and I can create a support ticket on your behalf. My email is hallie.hurwitz@blackbaud.com.

Dragana Zulfic

Thank you so much Hallie and the entire support team for fixing this issue! I greatly appreciate this.