Credit Account Issues

Brian Theis
Brian Theis New Member
Third Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is anyone having an issue where the credit account will not appear when entering invoices? Entering debit accounts has been slow and buggy since the February 22nd update, but this is new. At best, the credit account takes 5-10 seconds to appear, at worst I have to completely log out and try to enter the invoice again.

Comments

  • Lindsey Palazzi
    Lindsey Palazzi New Member
    Fifth Anniversary Kudos 1 Name Dropper Facilitator 1

    YES! Mine are not even appearing, I have to type them in and I don't have time for that. I am going to put a ticket in.

  • Brian Theis
    Brian Theis New Member
    Third Anniversary Kudos 1 Name Dropper Facilitator 1

    I don't even have the ability to enter them. Maybe my supervisor can give me access to do it… Hope the ticket helps!

  • Elida Alvarado
    Elida Alvarado New Member
    Third Anniversary Facilitator 1

    Yes, I have been experiencing the same issues. I chatted with a with a support person today and they just had me clear my cache/cookies from my browser.

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