Adding additional merge fields to existing write-up

Bobbi Jo Eisenreich

I am trying to add additional merge fields to an existing write-up template. I open the merge fields and select the additional fields I want to add yet those fields are not displaying in the list of merge fields available for the write-up. Any help would be greatly appreciated!

Elizabeth Perron

Hi @Bobbi Jo Eisenreich,

I want to make sure you get a response if you still need one. Customer Support is the fastest way to get product related technical questions answered.
If you still need an answer and haven't done so yet, please contact Support. Just click on Help at the top of any Blackbaud Community page, then click Blackbaud Customer Support to access them.

Please let me know if I can help in a different way.
In harmony,
Elizabeth
Blackbaud Community Manager

Justin Finighan

Hi Bobbi,

Were you able to have this resolved? If not, I may be able to assist. We have seen this behaviour where the organization is a long term user of BBGM, dating back to Alta or GIFTS days.

Cheers

Justin

Bobbi Jo Eisenreich

Justin, I have not and will reach out to Support for assistance. Thank you.