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Why can't school staff change the previous months billing?

Andrea Burns

I often times receive adjustments after month end and can't change them, especially for a student that withdraws and changes need to be made.

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Comments

Gabrielle Schneider

@Andrea Burns Hi there Andrea, When this happens I open a chat and support always assists me.

Ashley Kuha

@Andrea Burns Please consider voting for the enhancement request within the Blackbaud Community, as well. The more votes an idea receives, the more likely it is to be considered by the Product Developers.

Andrea Burns

@Ashley Kuha
Thanks - I just voted!

Andrea Burns

@Gabrielle Schneider
I have done that but it takes about 45 minutes to have it completed when it would take me 5 minutes if I had the ability to do it myself. I am looking to be able to do this myself rather than get TM staff involved. It was so much easier using Student Billing than TM.