I've been using the Shopping Cart function in Tuition Management for about a year and and half and am becoming more and more frustrated with it the more I use it. At first I thought it would be a great way to sell items to students and or families through the web portal which would allow families to do this without coming into the school. We have been able to do this but getting information from Tuition Management about who bought what when has been very difficult. The only means of obtaining information is to run a “fee report”, but the report doesn't allow for any date range so that I can tell who purchased something yesterday or last week. The report is a year to date report with only months columns to tell me who might have purchased something more recently then not. I've called customer service and asked if there is an email feature so I would receive an email when someone makes a Shopping Cart purchase (like I would get if I were Amazon), and I'm told there is not. I asked if there is a report I can run with date range parameters and I'm told that feature also does not exist.
At present we run and report and save it so we have something to compare the next report to. This is useful in that we can know from the total purchase amount if it is higher or the same, but then we have to look at each student/family to see which one(s) have changed. In a large school this can take hours.
Have anyone out there run into this same issue and found a solution I have not? Please help!
