Problems with exporting

James Barnes
James Barnes
Seventh Anniversary Name Dropper Facilitator 1 Loyalty Badge
in Blackbaud Financial Edge NXT® General Discussions

My colleagues are unable to export, as they are given messages saying they either (a) aren't allowed to export, or (b) the export happens, but the file does not actually get saved. I have no issues myself. Please advise if anyone has a way to get their exporting set up properly.

Comments

  • LuAnn Ringler
    LuAnn Ringler
    Sixth Anniversary August 2025 Monthly Challenge Badge Kudos 1 Name Dropper

    @James Barnes
    Can I ask how they are trying to do the export? What button/menu are they using?

  • James Barnes
    James Barnes
    Seventh Anniversary Name Dropper Facilitator 1 Loyalty Badge

    @LuAnn Ringler They are clicking on the “export” button inside any report or query.

  • Elizabeth Perron
    Elizabeth Perron
    Eighth Anniversary Kudos 5 Name Dropper Participant

    @James Barnes
    This could be an issue with admin permissions, best reach out to Blackbaud support.
    In harmony,

    Elizabeth

    Blackbaud Community Team

  • Faith Murray
    Faith Murray Community All-Star
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @James Barnes

    This may be overly simple, but have you made sure your filepath is correctly traced? When we switched to Blackbaud hosted, it took a bit to adjust to having to re-route the filepath, as it appears at first that it is exporting to desktop when in fact it is Blackbaud's server and not your own desktop being exported to.

    If this is not the issue, then I agree that you will need to contact Support.

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