Getting Error 404 while trying to load budget from my app to FE using "https://api.sky.blackbaud.com/generalledger/v1/budgets/scenario-id"

Binny Panchal

Hi, I suddenly started getting this error which doesn't seems like correct response from sky API endpoint. The recourse does exist in FE.

Scholarship America

@Binny Panchal
Same issue here - started on ½7/2023 - I have a support ticket opened, no resolution yet.

Mitesh Gandhi

@Scholarship America

same issue and it was started last month.

Scholarship America

@Binny Panchal
Latest - it appears to be working this morning in Dev, I will try the other environments. Maybe they put in a fix? has anyone heard anything? Thanks.

Hallie Hurwitz

@Scholarship America

Yes, this should be resolved now. If you continue to have issues, please let me know.

Scholarship America

@Hallie Hurwitz
Thanks - no explanation was given, could you provide some insight into the root cause?

it was stated the issue was affecting all SKY API users - were all of those users all affected at the same time? And in the same way (which sky api calls failed)... all got the same error message? Thanks for any additional info.

Hallie Hurwitz

@Scholarship America The root cause was due to a defect we introduced during the previous release. Yes, it was affecting all users in the same manner.

Scholarship America

@Hallie Hurwitz Thanks so much for the additional info - I really appreciate your candor.

Please - do you know why SKY API issues/status is NOT reported on the status page(s)?

Reportedly - this issue began for some as far back as December? We only experienced it in late January. Can you confirm the actual date of the defect and if it was known - why wasn't any notification(s) sent for SKY api users? Thanks again.